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Council Leadership Strategy Analyst (Operations Specialist)

Council Leadership Strategy Analyst (Operations Specialist)

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 

More information about this job

About Us

We are seeking to hire a Council Leadership Strategy Analyst (CLSA) to enhance and refine the business processes used by the Council Leadership Strategy team to bring it to a greater level of effectiveness for councils and develop new processes as the team’s needs grow. 


The CLSA is a newly created position designed to develop analytic methods and frameworks to bring data into council assessments and provide insight from the actual analytics.


What department is this position a part of?

Answer: The Customer Office

  • The Customer Office’s mission is to drive a vibrant membership and movement health by engaging our girls, volunteer, parents and councils to fulfill the Girl Scout Mission. The Customer Office ensures consistent quality core experiences for each Movement customer.  We are uniquely positioned to bring a customer and partner focus to all business areas for the Movement. Success is defined by the achievement of our customer outcomes.

Girl + Parent + Volunteer + Council


What do the Council Leadership Strategy Consultants (CLSC) do at GSUSA?

Answer: Maintain a holistic view of Council health in order to support and guide business growth strategies and challenges targeting quality, and sustainability.

  • The CLSCs assist the Council CEOs in strategies to strengthen Council leadership, coordinate and deliver targeted support on local and network initiatives based on Council plans and priorities


How will the CLSA be a part of this team?

Answer: The CLSA will be an integral part of the team in discerning holistic impact based on data analysis and processes effectiveness used by the CLS team to support council leadership.

  • The CLSA has an understanding of both the council business and GSUSA business so she/he can support the CLSCs as they assist CEOs with fundamental questions where they are looking to identify GSUSA resources for support (e.g. sensitive issues, risk management, volunteer performance, etc.)


You are:

  • An excellent “Storyteller” and have the ability to collect and construct insight into clear, logical written presentations designed for an executive audience
  • An individual that owns their tasks and drives propjets to completion with limited supervision
  • A proven relationship builder based upon trust, respect, effective communication and achievement of common goals
  • Experienced in identifying potential process improvement and needs and streamlined operations opportunities while fostering collaboration and support
  • Skilled in resolving issues and strives to build long-term solutions and roadmaps to meet the needs of the council and internal shareholders.
  • Comfortable working on a team in a results oriented environment

You Will

  • Own the maintenance and accuracy of support plans and the processes that underpin this work. In conjunction with CLSC and involved Specialty Advisors, execute the pre-support council assessment process, conduct background work in areas relevant to a council’s business effectiveness, assure consistency in support plan preparation for council leadership review, track progress against plan metrics, and consolidate data and learnings for all support plans for overall effectiveness. 
  • Develop, and regularly improve, a data tracking methodology for periodic monitoring of council health. Elevate concerns as they arise.  This calls for interface with existing data sources (InfoScout, Dashboard, audited results, Salesforce, Chatter, data and other sources as improved)
  • Prepare, or support preparation of, all internal information requests on Councils and Council CEOs where the profile provides insight. Specifically, research CRM and dashboards for National CEO Council Visit Briefing Sheets. Review and consolidate applicants for Council Engagement Teams, add the demographic data and make initial recommendations on council mix based on balancing criteria and applicant background & interest.
  • Support the Council Leadership Strategy Consultants in special meetings or engagements needing data analysis, offering insight on patterns/trends that help inform problem solving.
  • Proactively develop key business tools/methods for gathering & sharing promising practices council critical to business success.
  • Handle requests from CEOs who are trying to navigate GSUSA resources and staff. Assure that information is received and contacts have been made; assure the loop is closed for the CEO.
  • Source Mission Moments and follow-up with CEOs to gain understanding of the topic and willingness and availability of CEO to share with peers
  • Complete major entries for CRM on campaigns or other multiple council entries.
  • In partnership with a Council Leadership Strategists, develop the plans for CEO engagement on major strategic initiatives. Interface with Council Leadership Program Analyst, Talent Advisor, other Specialty Advisors and GSUSA Initiative SMEs (e.g. CEI) for design on these forums.

You Need

  • A Bachelor’s Degree or equivalent experience; Master’s Degree preferred.
  • A minimum of 3-5 of experience of related work in a similar capacity as an analyst that has collected and reviewed data, built tools/models to manage information, been the “story teller” AND contributed to operational improvements.
  • A keen ability to take data/information and distill into insight
  • Superior analytical and evaluation abilities
  • Knowledge of, and ability to develop and use, process for business effectiveness
  • Strong organization skills with attention to quality detail
  • Strong knowledge of PowerPoint, Word, and Excel; comfortable working with a database based system to “pull” information required to complete analysis.
  • A demonstrated commitment to high professional ethical standards
  • Ability to travel 10-15% of the time. (Most working travel is 2-3 days at a time and could result in the occational evening or weekend work)
  • The position is based in New York City.



Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.