Girl Scouts of the USA

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Girl Scouts Overseas - Troop Support/Overseas Committee Support Manager

Girl Scouts Overseas - Troop Support/Overseas Committee Support Manager

Job ID 
2017-1108
# of Openings 
1
Job Locations 
JP-Japan - Camp Zama
Posted Date 
10/16/2017
Category 
Overseas
Type 
Full-Time

More information about this job

About Us

USA Girl Scouts Overseas (USAGSO) brings the Girl Scout Experience to the daughters of military, Foreign Service and American expats in over 90 countries around the world and to all girls in American or International schools. Staff teams are located in New York, Italy, and Japan. Be part of a Global Movement to build girls of courage, confidence, and character who make the world a better place. 

 

The Troop/Overseas Support Manager is responsible for supporting and retaining adult volunteers and girl members in assigned area by providing mentoring, developing and delivering resources, and developing and maintaining partnerships to assist volunteers in their work with girls. The manager works collaboratively with members of Troop/Overseas Committee Support Team as well as cross-functionally with other departments of USAGSO to ensure achievement of the goals of USAGSO.

 

You Are

  • Knowledgeable and can answer routine questions and support customers in assigned areas and program responsibilities with minimal supervision.
  • Decisive and use strong business judgment to develop customer plans and strategies.
  • Strategic and can recommend new projects to be undertaken to management for approval.

You Will

  • Mentor adult volunteers to work with girls in assigned program-grade level area (K-3, 4-5, 6-12) to ensure delivery of programs and services to girls.
  • Interpret the Girl Scout Leadership Experience philosophy and the USAGSO policies, procedures and standards.
  • Work with cross-functional teams to determine or develop innovative strategies to ensure the effective support of troop leaders and program-grade levels within the Overseas Committees.
  • Monitor and provide support for problem solving and conflict resolution in a timely manner.
  • Cultivate relationships with appropriate Overseas Committees, community leaders, organizations and businesses to support retention efforts.
  • Optimizethe  use of technology to support customer service for volunteers.
  • Plan for and ensure continuity of the program within a highly mobile population.
  • Answer, problem-solve, manage and respond appropriately to all inquiries including but not limited to: email, phone and walk-in customers.
  • Assist with lead conversion, as needed.
  • Assist in achieving the council’s membership and retention goals for girls by development, coordination and delivery of quality events, curricula, and additional resources as driven by market needs.
  • Develop and maintain program partnerships and collaborations.
  • Recruit, train and manage volunteers for the effective delivery of program.
  • Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council.

You Need

 

  • A Customer-Service mindset.
  • Ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with volunteers, membership, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences.
  • Excellent written and verbal communication, as well as interpersonal skills.
  • Technical computer skills in Microsoft Office including Word, Excel, and Outlook, customer relationship management systems, and social networking.
  • Volunteer Relations and Volunteer Management skills.
  • Demonstrated ability to work remotely with minimal supervision as well as work collaborative with a team.
  • Prior international experience– living or working outside of the United States.

 

 

Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.