Girl Scouts of the USA

Returning Candidate?

PMO - Senior Program Manager - Digital User Experience

PMO - Senior Program Manager - Digital User Experience

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 
Project Management

More information about this job

About Us

We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ to change the world. We’re the preeminent leadership development organization for girls. And with programs from coast to coast and across the globe, Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.


There are multiple job openings within our growing Project Management Office (PMO) at Girl Scouts of the USA. The PM Office at GSUSA is responsible for managing the portfolio of programs and projects to deliver successful business outcomes aligned to the enterprise strategic goals and objectives. The Program Managers will ensure that complex schedules, resources, and scopes are managed across multiple projects and performance goals are met for their respective program.  Join us on our exciting journey to make a significant difference for our parents, volunteers, councils, and most importantly, our girls.


The Senior Program Manager, Digital User Experience reports to the Chief Enterprise Project Management Officer and is assigned to the CEO’s and COO’s Digital User Experience top priority initiative.


*This position is contract-to-hire*


You Will

  • Partner with key business stakeholders to understand their objectives and develop project portfolios that help them meet and exceed those objectives.
  • Drive the full lifecycle planning and management of multiple projects to ensure they are delivered on-time and with the expected results. This includes:
    • Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
    • Identifying resources needed, supporting lead in assigning individual responsibilities and tracking/ monitoring completion.
    • Managing day-to-day operational aspects of initiative project and scope.
    • Ensuring project documents are complete, current, and stored appropriately.
    • Maintaining and regularly communicating project status
  • Identify risks and issues and develop mitigation and escalation strategies for stakeholders and senior leadership in a timely manner.
  • Support initiative budget management through:Tracking team expenses
  • Determining appropriate invoice coding and ensuring timely and accurate invoice submission
  • Following up with team members and Finance, when necessary, regarding unpaid invoices
  • Leverage standardized GSUSA PMO methodologies to ensure consistency.
  • At management’s discretion, incumbent may be assigned out to other priority initiatives.

You Need

  • 10+ years’ experience in project and program management experience.
  • PMP certification is required or equivalent experience
  • Certified Scrum Master/Product Owner with 7+ years scrum experience
  • Bachelor’s Degree is strongly preferred or equivalent work/educational experience
  • Proven track record managing multiple projects in the context of matrixed teams
  • Strong relationship building skills that will foster collaboration and the establishment of strong working relationships with business leaders, team members, partners, vendors and other departments involved in the program.
  • Data-driven and results-oriented approach with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently prioritize to execute and deliver on a roadmap
  • Demonstrated background in digital user experience design and storyboarding
  • Formal training and experience in creative design and usability concepts and methods
  • Solid experience with Microsoft Suite, wireframe software, such as Balsamiq
  • Expertise in Microsoft Project, Visio and agile toolsets, such as Rally
  • Strong understanding of the product and SDLC lifecycle; experience with Agile or Waterfall methodologies
  • Foundational knowledge of databases, data processing, mapping, reporting, and business intelligence
  • Experience with Microsoft Suite, Salesforce, and other Cloud Management Platforms is preferred

Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.