Girl Scouts of the USA

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Manager, Customer Office Executive Projects

Manager, Customer Office Executive Projects

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 

More information about this job

About Us

The Manager of Customer Office Executive Projects will function as a vital link by working closely with the Chief Customer Office, staff and other stakeholders to ensure seamless delivery execution and communications of the Customer Office. This position works integrally with the Office of the CEO, the Board Office, and coordinates with council CEOs and other executive project leads across the Movement to facilitate information flow and the progress of various projects or initiatives.  The incumbent also supports the ongoing transformation of the Customer Office work, ensuring that it evolves to meet the rapidly changing world in which our girls live.


What does the Customer Office deliver at GSUSA?


  • As the mission delivery arm of GSUSA and the Movement, the Customer Office continues to evolve how we define the customer experience, enrich our programming for today’s girl, enhance our volunteer support, and package our offerings for our 112 local councils.

You Will

  • Be the Glue - Serve as the Chief Customer Officer’s proxy for preparation of key projects such as materials for retreats and summits, monthly leadership calls, leadership onboarding and board decks are created to meet the stated objectives of events.
  • Be a Storyteller of Data - Facilitate the collaboration and coordination across various GSUSA teams and drive effective storytelling visually via PowerPoint and associated talking points
  • Continually Connect the Dots – Always on top of evolving messaging across the Movement an can effectively integrate related messaging into written materials and accurately reflecting the Girl Scouts brand.
  • Be Customer Centric - Support management and stakeholder calls, meetings, webinars and retreats of the Customer Office (CO) and assume responsibility for special projects, as assigned, that advance the work and mission of the Movement.
  • Have a project management approach and a strategic orientation to transforming and advancing business goals while having the ability to dig deeply into the work.


This position is NOT:

  • An Executive Assistant position.
  • This is not a marketing  or communications strategy role.
  • The is not an event planning role. 
  • This is not a entry-level position. Work experience is required.
  • This is not a fund development role. 

 You could be the right fit for this position if:

  • You have worked in conjunction with an Executive or C-Suite leaders to more effectively move the needle on enterprise-wide initiatives and special projects.
  • You have demonstrated experience and work samples of superior communication skills (written, virtual, verbal etc.)
  • Advance skills working cross-functionally to incorporate pertinent pieces of strategy in key presentations, meetings, conventions and events while adhering to deadlines while remaining flexible to in agile work environment. 
  • Have worked with data, various systems and stakeholders to make sound business decisions. 


You Need

  • A minimum of 8-10 years of experience in providing and developing strategy project support(including communications) to senior leadership.
  • Exceptional communication skills, written and verbal; adept storytelling skills.
  • Exceptional organization skills with the ability to prioritize and re-prioritize as well as triage time sensitive projects, while advancing other initiatives.
  • Bachelor’s degree in business administration, communications, or related area required or equivalent relevant experience- MBA strongly preferred.
  • Demonstrated ability to manage high risk, high sensitivity projects.
  • Demonstrated proficiency in Microsoft Office Suite, specifically word, outlook, PowerPoint and excel


Additional Key Qualities:



  • Excellent problem solving skills and ability to identify opportunities.
  • Ability to dive into details, while balancing the tactical with the strategic.
  • Skilled at dealing with ambiguity, yet adept at taking initiative to acquire information necessary to make informed decisions; exhibits intellectual curiosity.


More about Girl Scouts of the USA:


Take the Lead Like a G.I.R.L!


When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.



When you think Girl Scouts, you might think cookies, but there’s so much more to it!


Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.


  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts. 



Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.