Girl Scouts of the USA

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Vice President, Strategy and Analytics

Vice President, Strategy and Analytics

Job ID 
2017-1152
# of Openings 
1
Job Locations 
US-NY-New York - National Office
Posted Date 
10/26/2017
Category 
Operations
Type 
Full-Time

More information about this job

About Us

Girl Scouts, the preeminent leadership program for girls K-12, seeks a strategic leader to define the customer experience, bridging from today to future state - - one that recognizes how girls interface with their world, yet retains essential elements of our core program that are as relevant today as they were one hundred years ago.  Reporting to the Chief Customer Officer, the Vice President of Strategy and Analytics will work with key stakeholders to identify the experience that we want each and every girl to have in Girl Scouts. 

 

 

What does the Customer Office deliver at GSUSA?

 

  • As the mission delivery arm of GSUSA and the Movement, the Customer Office continues to evolve how we define the customer experience, enrich our programming for today’s girl, enhance our volunteer support, and package our offerings for our 112 local councils.

You Will

  • Ensure that across the Customer Office and GSUSA, we are developing the strategy and corresponding roadmap of product and service offerings that collectively deliver a compelling experience for girls, their families and the volunteers that serve them.
  • Be integrally connected to the overall Movement three-year strategy and the digitization of our customer experience.
  • Support the customer mapping of the current experience, laying out the path for near and long term improvements to our full life cycle of offerings.
  • Oversee the work of our data and analytics team that supports data insights and corresponding action plans for increasing and expanding membership, determining relevant product and product delivery solutions and support the increased health and sustainability of our 112 councils.
  • Leverage a wealth of data and analytics from within this team and our Girl Scout Research Institute, to identify elements relevant to the customer experience.
  • Collaborate with various stakeholder groups, including Girl Scout Council leaders and GSUSA team members, in the pursuit of organizational objectives and the Movement strategy.
  • Develop a vetting process to quickly assess incoming opportunities related to girl programming, delivery mechanisms, partnerships, etc., ensuring responsiveness and agility within a dynamic environment.
  • Provide stakeholders with insights on how the broader strategy can be integrated into and will impact their work.
  • Provide strategic guidance to analysts across the organization, specifically to other stakeholders, to frame analysis with important context.
  • Communicate operational and business results in effectively in written presentations (PowerPoint) that are tailored to the needs of senior audiences across the Movement.

You Need

  • A minimum 10+ years’ experience in Strategy and Business Planning and Analytics
  • Exceptional strategic and business planning skills that include setting customer vision with supporting roadmaps for success
  • Bachelor’s degree in business administration, or related area required or equivalent relevant experience- MBA a strong plus.
  • Required experience in Strategy or Analytical role with business planning responsibility and demonstrated impact. Experience in leading and building high performing teams.
  • Strong relationship building skills with demonstrated collaboration, organizational agility and ability to manage through relationships and influence; ability to assemble cross-functional and “virtual” teams
  • Strong analytical skills and ability to drive data-driven business decisions.
  • Proven ability to prioritize and adjust as business needs shift, balancing the strategic with the tactical
  • Exceptional written and verbal communication skills, including presentation and storytelling, with the ability to communicate complex information with clarity to diverse audiences, from senior level business leaders to girls, volunteers and parents; communication skills via Webinars required
  • Demonstrated proficiency in Microsoft Office Suite, specifically word, outlook, PowerPoint and excel

 

Additional Key Qualities:

 

  • Experience working for a top management consulting firm and the desire to work for a Mission driven organization.
  • Demonstrated experiencing driving a culture of innovation by challenging the status quo and pushing boundaries; fosters a supportive environment for risk taking
  • Experience with coaching and managing staff members and supporting the development of their technical and “soft” skills
  • Demonstrated ability to manage high risk, high sensitivity projects and to deal with ambiguity effectively
  • Models an outstanding customer service mindset towards all managers, employees and customers and offers leadership to GSUSA in articulating the evolving definition of being “of service” to the customer
  • Ability to assess and identify resources—expertise, processes and tools—required to meet business needs

 

 

More about Girl Scouts of the USA:

 

Take the Lead Like a G.I.R.L!

 

When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.

We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.

 

When you think Girl Scouts, you might think cookies, but there’s so much more to it!

Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.

 

  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts. 

 

Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.