Customer Experience Activities Manager
The Customer Experience Activities Manager works as an integral member of the Girl Experience Team, to support the current Activities Solution in the field, and to deliver the GSUSA strategy for a new Activities Solution with rich functionality. The result will be a well-designed technology platform that supports a consistent, best-in-class operating model and customer experience as part of the Council Engagement Initiative (CEI) for activities, events, day and resident camp registration for girls, parents and volunteers. Taking an enterprise view as the Business Lead, (Subject Matter Expert) she/he will leverage the strategic decisions to vet vendors, prioritize business requirements, create user case stories, identify and escalate issues during the build and testing phases, identify untapped opportunities and potential risks and champion the new Activities Solution to key stakeholders and councils to drive customer satisfaction in the registration process. Representing the interests of our customers ( girl, parent, volunteer), she/he partners with Girl Scout Council thought partners, GSUSA IT and the Activities Product Owner to build effective approaches and processes to the comprehensive online registration system.
What does the Customer Office deliver at GSUSA?
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