Girl Scouts of the USA

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Knowledge Management Specialist

Knowledge Management Specialist

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 

More information about this job

About Us

Reporting to the Vice President of Membership and Customer Platforms, the Knowledge Management Specialist will support the development and adoption of customer service platforms and knowledge sharing critical to GSUSA and nationwide council staff, as well as provide capacity building to multiple projects that support functions for ongoing training of councils for the CEI initiative. They collaborate with staff throughout the organization and with local councils to ensure the healthy scaling of effective business practices throughout our network of 112 councils.


This specialist oversees the Knowledge Management enterprise business process work-streams for Girl Scouts of the USA (National Organization) and 112 local Girl Scouts councils across the country. This role will reside in the Customer Office department with a focus on supporting councils and other constituents in delivering Girls Scouts programming to girls. 

You Will

  • Assist in developing and delivering staff trainings.
  • Ensure efficiency and effectiveness for disseminating best practices and changes to processes (relative to CEI) across GSUSA and the Movement.
  • Serve as thought leader on customer service and training implementation systems.
  • Standardize national communication protocols and technology systems.
  • Deliver trainings for knowledge sharing tools and technology.
  • Help identify and standardize national communication protocols and technology systems used for sharing data across the Girl Scouts Movement.
  • Provide case management support for knowledge sharing tools.
  • Support facilitation of the Council Thought Partner group for WalkMe.

You Need

  • A Bachelor’s Degree in Adult Learning, Knowledge Management, customer care or related fields strongly preferred, or equivalent relevant experience.
  • Minimum 5 years’ experience in Knowledge Management, customer care or case management.
  • Proven experience with identifying and implementing industry best practices in developing professional trainings for adults.
  • Excellent written and communication skills.
  • Excellent working skills with MS Office Suite of tools (Excel, PowerPoint, etc.).
  • Demonstrated proficiency with data analysis and recommendation.
  • Experience using Salesforce.


This is a full-time position, Monday through Friday, 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel up to 10%


More about Girl Scouts of the USA:


Take the Lead Like a G.I.R.L!


When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.

We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.


When you think Girl Scouts, you might think cookies, but there’s so much more to it!

Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen. 

  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts.  


Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.