Reporting to the Sr. Manager of Knowledge Management, the Knowledge Management Specialist will support the development and adoption of customer service platforms and knowledge sharing critical to GSUSA and nationwide council staff, as well as provide capacity building to multiple projects that support functions for ongoing training of councils for the CEI initiative. They collaborate with staff throughout the organization and with local councils to ensure the healthy scaling of effective business practices throughout our network of 112 councils.
This specialist oversees the Knowledge Management enterprise business process work-streams for Girl Scouts of the USA (National Organization) and 112 local Girl Scouts councils across the country. Reporting to the Sr. Manager of Knowledge Management, this role will reside in the Customer Office department with a focus on supporting councils and other constituents in delivering Girls Scouts programming to girls.
This is a full-time position, Monday through Friday, 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel up to 10%
Take the Lead Like a G.I.R.L!
When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.
We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.
When you think Girl Scouts, you might think cookies, but there’s so much more to it!
Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.