Reporting to the Senior Project Editor, Girl Experience, the Product Tester/Researcher works collaboratively with the Girl Experience team to test all customer-facing products (print, digital, and otherwise) produced by the Customer Office. The role leads the research of the best experiences for girls and adults both in and outside of GSUSA and is informed by best practices in the UX industry, as well as those in the non-profit world.
The Product Tester/Researcher has a working knowledge of all programmatic elements of Girl Scouts and conducts studies based on these intersections. S/he works collaboratively with GSRI, the GE content team, and the Marcomm design team, and makes evidence-based recommendations to partners.
What does the Customer Office deliver at GSUSA?
As the mission delivery arm of GSUSA and the Movement, the Customer Office continues to evolve how we define the customer experience, enrich our programming for today’s girl, enhance our volunteer support, and package our offerings for our 112 local councils.
Take the Lead Like a G.I.R.L!
When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.
When you think Girl Scouts, you might think cookies, but there’s so much more to it!
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.