Girl Scouts of the USA

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U/X Product/Tester Researcher

U/X Product/Tester Researcher

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 

More information about this job

About Us

Reporting to the Senior Project Editor, Girl Experience, the Product Tester/Researcher works collaboratively with the Girl Experience team to test all customer-facing products (print, digital, and otherwise) produced by the Customer Office. The role leads the research of the best experiences for girls and adults both in and outside of GSUSA and is informed by best practices in the UX industry, as well as those in the non-profit world.

The Product Tester/Researcher has a working knowledge of all programmatic elements of Girl Scouts and conducts studies based on these intersections. S/he works collaboratively with GSRI, the GE content team, and the Marcomm design team, and makes evidence-based recommendations to partners.


What does the Customer Office deliver at GSUSA?

As the mission delivery arm of GSUSA and the Movement, the Customer Office continues to evolve how we define the customer experience, enrich our programming for today’s girl, enhance our volunteer support, and package our offerings for our 112 local councils.

You Are

  • Skilled at finding the right data and behaviors to direct a product’s development/enhancements and can clearly articulate and convert research results into action.

You Will

  • Rapidly transform research findings into innovative design solutions.
  • Approach each research opportunity as potentially unique, using best practices and experience where possible, but applying creative, resourceful ideas to achieve the most objective results.
  • Conduct iterative user testing throughout lifecycle of product.
  • Conduct user interviews and focus groups (when necessary), and participate in analysis and synthesis of findings.
  • Work with GSUSA’s UX team and UI team (in IT) in rapid prototyping and product enhancements.

You Need

  • Bachelor’s degree or equivalent work experience in Research or Computer-Human-Interaction.
  • Expertise in creating discussion guides and conducting focus groups and user interviews.
  • Familiarity with analytics software (Qualtrics, Google Analytics, CrazyEgg, etc.).
  • Ability to facilitate live user tests or feedback groups throughout product life.
  • Proven ability to do high level of technical research encompassing problem formulation, research, design, data analysis.
  • Demonstrated flexibility in changing research tactics, perspectives, and topics as necessary.
  • Knowledge of A/B Testing, behavior tracking, and new user-research methodologies.
  • Working knowledge of Sketch, Adobe CS, Balsamiq, or other design software.
  • Working knowledge or aptitude to learn HTML, CSS, JavaScript, or similar front-end language.

Take the Lead Like a G.I.R.L! 


When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™. 

When you think Girl Scouts, you might think cookies, but there’s so much more to it!

  • Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen. 
  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts.   

Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.