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Girl Scouts Overseas - Senior Member Experience Manager

Girl Scouts Overseas - Senior Member Experience Manager

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USA Girl Scouts Overseas - Senior Member Experience Manager
(Minimum Three-year term assignment – based in Vicenza,Italy)
                              USAGSO Trefoil


USA Girl Scouts Overseas (USAGSO) brings the Girl Scout Experience to the daughters of military, Foreign Service and American expats in over 90 countries around the world and to all girls in American or International schools. Staff teams are located in New York, Italy, and Japan.



The Senior Member Experience Manager in Vicenza, Italy is a key leadership position that is responsible for managing USA Girl Scouts Overseas’ local relationship with the military, leading the member experience team, and managing the day-to-day operations of our Italy office. The incumbent is oversees the development of supports to ensure the effective delivery of the Girl Scout Leadership Experience in locations around the world. The Senior Member Experience Manager fosters and enhances strong relationships with military, corporate, and community partners. 


You Are

  • A senior manager, experienced in managing a membership driven/volunteer related organization.
  • Experienced in staff management including managing virtual teams.
  • You are authorized to work in the U.S. and are prepared to relocate in Vicenza, Italy.
  • You’re an innovative thinker that is solution oriented and makes decisions based off of data and embraces technology.
  • Astute at fostering relationships with the Military community.

You Will

  • Provide leadership to the management of troop/overseas committee support teams, volunteer training, and camp. Ensures that teams comply and support the GSUSA philosophy and USAGSO policies, procedures, standards and business practices. Provides clear and consistent accountabilities and direction to staff teams, ensuring that ongoing coaching, feedback and staff development are managed, resulting in a high functioning team.
  • Take a leadership role in building strong relationships with key partners and stakeholders including the U.S. military (USEUCOM), DoDEA and American/International school administrators, American Diplomatic community, volunteers, alumnae, corporate and community partners.
  • Serve as USAGSO’s liaison with the U.S. military (USEUCOM). Maintains all required documentation and submits regular progress reports to ensure compliance and continued funding.  Encourages team involvement in base activities.
  • Provide leadership to the development of program resources to simplify the volunteer experience with the implementation of the Girl Scout Leadership Experience. Monitors and incorporates into planning and implementation GSUSA initiatives along with national and local trends affecting girls throughout the council jurisdiction.
  • Direct the work of the staff in developing Volunteer Training to optimize the 21st Century learning philosophy which provides an optimal learning environment for volunteers that can be accessed through multiple channels.
  • Develop and implements long and short range plans for department operations. Participates on the leadership team to provide expertise to USAGSO stakeholders in the development of the USAGSO’s plan of work, budget, and strategy.
  • Develop and manages department budgets and corresponding resource allocations. Provides leadership in the evaluation of potential program partners to expand program offerings and to explore possible revenue sources through partnerships.
  • Provide fund development strategies and works in partnership with the Chief USAGSO Executive to coordinate and enhance fundraising opportunities to increase support for USAGSO.

You Need

  • Superior Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
  • Technical computer skills in Microsoft Office including Word, Excel, Outlook, customer relationship management systems, and social networking
  • Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks
  • Judgment and Decision-Making - recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay
  • Team-Building - knows team-building techniques and processes and how to apply them in a virtual, global setting; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
  • Customer Responsiveness - seeks and acknowledges the views and ideas from customers; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
  • Budget Administration - understands and applies budgeting principles to accurately prepare, integrate, and report on project and/or operational budgets.
  • Leadership - models high levels of motivation, performance, dedication, and commitment; creates, implements, and/or supports council initiatives, policies, and the corporate plan; engages, inspires, encourages, guides, and/or gains others’ support toward accomplishing individual, team, and GSUSA goals; adapts leadership style to a variety of situations.
  • Staff Management - delivers results by maximizing organizational effectiveness and sustainability; ensures people have the support and tools they need and that the assigned  workforce has the capacity and diversity to meet current and longer-term organizational objectives; aligns people, work, and systems with the business strategy to harmonize how they work and what they do; conscientiously assigns performance goals, offers year-round performance feedback, and conducts timely performance discussions and reviews.   
  • Developing Others - delegates responsibility and works with and coaches others to develop their capabilities; provides helpful, behaviorally specific feedback to others; shares information, advice, and suggestions to help others to be more successful; provides effective coaching.


More about Girl Scouts of the USA:


Take the Lead Like a G.I.R.L!



When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.


When you think Girl Scouts, you might think cookies, but there’s so much more to it!


Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.

  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering


Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.