Girl Scouts of the USA

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Manager, Family Engagement Implementation

Manager, Family Engagement Implementation

Job ID 
# of Openings 
Job Locations 
US-NY-New York - National Office
Posted Date 

More information about this job

About Us

Reporting to the Chief Girl and Family Engagement Officer, the Manager, Family Engagement Implementation will assist in developing a business case for Family, Parent and Caregiver members that supports Girl Scouts’ efforts to increase Membership, Movement, Money and Momentum. Join us on our exciting journey to make a significant difference for our parents, volunteers, councils, and most importantly, our girls.


You Are


  • Someone with experience in hypothesis-driven problem solving and the ability to push through conceptual ambiguity to arrive at powerful insights.
  • Experienced in customer experience mapping and assessment.
  • Experienced in the implementation of large-scale projects affecting multiple business disciplines.

You Will

  • Work across the movement to gather data to inform the development and implementation of an effective and well-aligned Family Engagement Strategy for Girl Scouts of the USA and local councils.
  • Partner with the Girl Scout Research Institute, to scope and manage research on Family/Parent customers to support the creation of new content, and identify critical periods and specific methods for family, parent and caregiver engagement.
  • Assess best practices in the larger youth development field and across the Girl Scout Movement for engaging and retaining families from underserved markets (including but not limited to strategic, funded and social capital partnerships).
  • Support the creation and socialization of the optimal Parent/Caregiver Customer Experience – including new content, and methods for delivery and engagement accessible to families of all backgrounds and experiences.
  • Design and implement methods of engagement to deepen parents’ and families’ involvement in Girl Scouts, including conversion to members, volunteers, donors.

Click here to learn why parents love the Girl Scouts.

You Need

  • Five years prior experience in a management or staff position with responsibility over multidisciplinary functions; especially in strategy implementation, management consultation and nonprofit management.
  • Strong leadership qualities and significant influence skills with the ability to gain credibility with team members and senior management.
  • Excellent written and oral communications skills, and understanding of systems, organizational culture and organizational change. Demonstrated proficiency and experience in customer service with high standards of timeliness and responsiveness.
  • Demonstrated experience working in a highly collaborative environment where teamwork, collegiality and self-motivation were necessary for success.
  • Strong knowledge of PowerPoint, Word, and Excel.



More about Girl Scouts of the USA:


Take the Lead Like a G.I.R.L!


When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.


When you think Girl Scouts, you might think cookies, but there’s so much more to it!


Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.

  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts. 


Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.