The Service Unit Support Manager works as an integral member of the Volunteerism and Service Delivery Team, working to implement GSUSA strategy through the execution of actionable plans to drive volunteer satisfaction and improve service delivery. This role partners with Girl Scout Councils, our local centers throughout the country, to build effective approaches and processes that maximize the number of volunteers that the organization engages and supports, in meaningful ways.
Administrative volunteers in our service units serve a critical operational function. It is the responsibility of the Service Unit Support Manager to define and provide role clarity, tools, and consistent communication to councils and administrative volunteers so they are equipped to serve troop leaders in delivering a consistent and high quality program experience to more girls.
This individual will have two main areas of focus:
1.) Responsible for creating and leading a strategy to ensure that our administrative volunteers are informed, supported, and engaged. The specialist will execute a plan to drive improvements in service unit support by creating and driving adoption of essential elements of support and updating key council resources. She/he will identify key service unit health metrics to drive tracking and action plans, as well as, drive tactical tools to optimize support for administrative volunteers that increase satisfaction and retention.
2.) Serve as a subject matter expert to local councils and internal teams on administrative volunteer support, tools, recognition and program delivery. The specialist will help determine and scale effective practices to increase administrative volunteer recruitment and engagement, which will ultimately improve our ability to meet our mission outcomes and increase troop leader, parent, and girl satisfaction.
Service Unit Support
Volunteerism and Service Delivery
Cultivate Council Relationships
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