Our Customer Care team seeks an experienced Customer Care Specialist to ensure consistent responses to customer based inquiries. She/he will work closely with the Marketing and Communication teams as a core member in a customer-facing role in responding to questions and comments that come in through the national 800 phone number and “Contact Us” email address.
She/he will conduct research to develop thoughtful, accurate responses and will route feedback to effectively position Girl Scouts as a leading brand that provides great customer service. The position will report to the Senior Manager, Customer Care who is also responsible for managing questions and comments that come in through phone and email channels.
Handle social media volume during peak times.
Be trained on social media platforms (such as Facebook as primary channel) to step in and answer customer inquiries during high volume times.
More about Girl Scouts of the USA:
Take the Lead Like a G.I.R.L!
When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.
We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.
When you think Girl Scouts, you might think cookies, but there’s so much more to it!
Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.