Girl Scouts of the USA

  • User Experience Researcher (U/X Researcher)

    Job Locations US-NY-New York - National Office
    Posted Date 2 months ago(8/15/2018 5:43 PM)
    Job ID
    2018-1196
    # of Openings
    1
    Category
    Operations
    Type
    Full-Time
  • About Us

    We are seeking to hire a User Experience Researcher (U/X Researcher) to ensure that the volunteer experience for program delivery and troop/group management is driven by research and data which identifies volunteer needs, preferences and expectations to ultimately make the volunteer’s experience with the Volunteer Tool Kit (VTK)) more appealing, user-friendly, easy and enjoyable.

     

    The U/X Researcher owns and executes the strategy for volunteer user experience research specifically as it relates to the Volunteer Toolkit.  The role informs the development and creation of usability questions, owns the process, identifies targets for testing, manages communication, executes the usability tests, analyzes and summarizes volunteer input, and ensures a year-round strategy is driven in alignment in partnership with the business lead of the Volunteer Toolkit. The U/X Researcher also adds and updates content within the Volunteer Toolkit. The U/X Researcher oversees and participates in updating volunteer questions and summarizing insights through existing distribution of surveys and external research and recommends modifications of products as necessary. 

     

     

     

                                               Volunteer

     

     

     

    You Are

     

    • Objective, collaborative and have a drive for continuous improvement.
    • An excellent “storyteller” with the ability to craft insight into clear, logical written presentations designed for a senior audience.
    • Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support.

    You Will

    • Own and execute the strategy for volunteer user experience research specifically as it relates to the Volunteer Toolkit.
    • Inform the development and creation of usability questions
    • Identify targets for testing, manage communication, execute the usability tests, analyze and summarize volunteer input and ensures a year-round strategy is driven in alignment in partnership with the business lead of the Volunteer Toolkit.
    • Add and update content within the Volunteer Toolkit.
    • Oversee and participate in updating volunteer questions and summarizing insights through existing distribution of surveys and external research and recommends modifications of products as necessary
    • Inspire creativity, resourcefulness, and curiosity in both staff and end-users

    You Need

     

    • A Bachelor’s degree in organizational development, business administration or related fields, or equivalent relevant experience.
    • 5+ years’ experience in digital products, collaboration in design and development of new products, digital user experience/usability research required.
    • Strong conceptual and visual communication skills with the ability to clearly translate business needs into research questions, and articulate research outputs back to key stakeholders both visually and in writing
    • Ability to analyze user needs and  lead design and execution of qualitative (and quantitative) user research on a product or experience
    • Knowledge of usability research methodologies, asserts self in staying up to date with best practices
    • Knowledge of user testing and analytics software (A/B testing, heat maps, etc.) as well as best practices in live user interviews/tests
    • Strong skills with Microsoft Office applications

     

    More about Girl Scouts of the USA:

     

    Take the Lead Like a G.I.R.L!

     

     

    When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.

     

    When you think Girl Scouts, you might think cookies, but there’s so much more to it!

     

    Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.

     

    • We’re the preeminent leadership development organization for girls.
    • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
    • Girl Scouts has always emphasized the importance of being civically engaged.
    • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
    • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts. 

     

     

    Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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