We are seeking to hire a User Experience Researcher (U/X Researcher) to ensure that the volunteer experience for program delivery and troop/group management is driven by research and data which identifies volunteer needs, preferences and expectations to ultimately make the volunteer’s experience with the Volunteer Tool Kit (VTK)) more appealing, user-friendly, easy and enjoyable.
The U/X Researcher owns and executes the strategy for volunteer user experience research specifically as it relates to the Volunteer Toolkit. The role informs the development and creation of usability questions, owns the process, identifies targets for testing, manages communication, executes the usability tests, analyzes and summarizes volunteer input, and ensures a year-round strategy is driven in alignment in partnership with the business lead of the Volunteer Toolkit. The U/X Researcher also adds and updates content within the Volunteer Toolkit. The U/X Researcher oversees and participates in updating volunteer questions and summarizing insights through existing distribution of surveys and external research and recommends modifications of products as necessary.
More about Girl Scouts of the USA:
Take the Lead Like a G.I.R.L!
When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.
When you think Girl Scouts, you might think cookies, but there’s so much more to it!
Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.