Girl Scouts of the USA

  • Education and Tour Administrator

    Job Locations US-GA-Savanna - Juliette Gordon Low Birthplace
    Posted Date 6 months ago(5/3/2018 4:45 PM)
    Job ID
    2018-1217
    # of Openings
    1
    Category
    Human Resources
    Type
    Full-Time
  • About Us

    **This position is located in Savannah, Georgia**

     

    Girl Scouts of the USA (GSUSA) treasures our movement’s rich history and our role as its stewards, while helping girls make their own history. Through its cultural resources—its buildings, landscapes, and collections—GSUSA has a unique and remarkable opportunity to leverage and harness the power of place and its continuum of memory and narrative. One of these places is the Juliette Gordon Low Birthplace (“Birthplace”). Located in the heart of downtown Savannah, Georgia, the site is the childhood home of the Founder of the Girl Scouts.

     

    The Education and Tour Administrator is an essential contributor to the Birthplace team. Responsible for supporting the operational needs of daily educational programs and tours at the site, in particular, the Girl Scout Troop Experience and general tours, The Education and Tour Administrator will manage and enhance the flow of communication and information among staff and visitors alike. Specifically, they will oversee program and tour reservations from the time reservations are made by visitors until they leave the site.

     

    ** Please submit a cover to be considered for this role ** 

     

    This is a full-time position.

    Days and hours of work are Tuesday through Saturday, 8:30am – 4:30pm, with opportunities to trade shifts for one Saturday per month.

    You Will

    • Create a daily schedule for the Girl Scout Troop Experience, divide reservations according to age and assign programs and tour times. Assign guide/program staff and classroom to each program.
    • Prepare and distribute daily paperwork for all tours and programs.
    • Work with troop leaders to complete check-in procedures, finalize payment, and orient them to the schedule. Distribute parking passes and pins/patches to troops.
    • Assist Manager of Education and Tours by tracking attendance of guide/program/ticket desk staff and assisting with performance evaluations.
    • Schedule and train Monday check-in staff to ensure smooth operations when absent.
    • Track program supplies and make orders to replenish materials. Assist with sourcing new materials as needed.

    Visitor Services:

    • Act as Manager on Duty during working hours, ensuring smooth operations and safety protocol for visitors and staff. Assist with end-of-day cash close-out procedures as needed.
    • Be a designated key holder for the site, responsible for opening and closing the building as needed and following security protocol at all times.
    • Offer training and professional development to front-line staff to improve operating and customer service procedures.
    • Fill in shifts at ticket desk as needed, greeting visitors and selling admissions tickets.
    • Develop and run visitation reports, assisting in data reporting and analysis as needed.
    • Assist in the development of visitor evaluations, manage the collection of visitor evaluations and feedback, managing a system for cataloging responses.

    You Need

    • 2+ years of a proven track record in the following areas: supporting professional organizations in an administrative capacity, visitor services, education, customer service, or a related field.
    • Bachelor’s degree preferred or equivalent work experience.

    *Must be willing to work a schedule that includes working three Saturdays per month and occasional evening and/or additional hours with pre-authorization from your supervisor.

     

    More about Girl Scouts of the USA:

     

    Take the Lead Like a G.I.R.L!

     

    When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.

    We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.

     

    When you think Girl Scouts, you might think cookies, but there’s so much more to it!

    Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.

     

    We’re the preeminent leadership development organization for girls.

    • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
    • Girl Scouts has always emphasized the importance of being civically engaged.
    • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
    • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts.  

    Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    *Must be willing to work a schedule that includes working three Saturdays per month and occasional evening and/or additional hours with pre-authorization from your supervisor.

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