Girl Scouts of the USA

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Desktop Support Technician

Desktop Support Technician

Job ID 
2018-1221
# of Openings 
1
Job Locations 
US-NY-New York - National Office
Posted Date 
5/11/2018
Category 
Information Technology
Type 
Full-Time

More information about this job

About Us

The Desktop Support Technician reports to the IT Senior Client Services Manager and will act as a team member supporting GSUSA staff technology needs. Ensure tickets are resolved and incidents are closed in accordance to set SLA guidelines, in accordance with ITIL practices and GSUSA IT policies and procedure. This individual will maintain and ensure the operational stability of desktops and various business applications via development and deployment of software packages, updates and patches for operating systems, antivirus utilities and productivity software such as electronic mail, spreadsheets, word processing, databases, and online collaborative tools.

You Will

  • Troubleshoot and maintain technology for the end user environment for the Girl Scouts of the USA (GSUSA) national headquarters staff and external offices by responding to calls, emails, on-site service request support, and operational support of desktop and laptop computers, printers, applications, and mobile devices.
  • Assist in providing support for analog/digital phones, soft phones, automatic call distribution queues, extensions and administers voice mailboxes; troubleshoots and maintains associated cabling from the data jack to the wiring closet.
  • Provide 1st and 2nd level IT technical diagnostics and support of hardware and productivity software used by end-users such as electronic mail, spreadsheets, word processing, databases, and online collaborative tools and evaluates, test and integrates upgrades, as needed.
  • Participate in review meetings with support team(s) to keep abreast of known technical errors, resolutions, ongoing tasks/assignments, and projects that affect IT services and support environments.
  • Utilize call tracking software to record and resolve issues efficiently and effectively and in a timely manner.
  • Serve as a liaison with external service providers and vendors to ensure timely procurement of inventory parts, support and/or services, when applicable.
  • Research new technology to maintain technical proficiency and familiarity with the latest tools and technology solutions available in the IT industry.

You Need

  • Excellent verbal and interpersonal skills to assist all levels of customers in resolving issues over the phone, by email, and in-person skills.
  • Proven experience troubleshooting and supporting end user technology, mobile devices, TCP/IP networks and client server environments.
  • Demonstrated experience using Remedy Force, Magic or similar enterprise call tracking software for request processing, incident handling, and change management processes.
  • Demonstrated diagnostic, analytical, and troubleshooting skills in Windows XP/7/8, Macintosh OS X systems and current Microsoft Office Professional Suite with emphasis on Outlook configuration and support. Knowledge of Apple products is helpful.
  • Working knowledge of application administration, packaging methodologies and deployment tools is desired. Experience with Kace management or similar required.
  • Advance knowledge of, and experience with, various computer hardware such as desktops, laptop computers, routers, printers, servers, and network equipment.
  • Excellent verbal and interpersonal skills to assist all levels of customers in resolving issues over the phone, by email, and in-person.
  • Demonstrated experience working independently with minimal supervision in a collaborative team environment.
  • Demonstrated experience handling multiple simultaneous projects working well under pressure and meeting shifting organizational priorities under tight and conflicting deadlines. 

More about Girl Scouts of the USA:

 

Take the Lead Like a G.I.R.L!

 

When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.

We're 2.6 million strong—1.8 million girls and 800,000 adults who believe in the power of every G.I.R.L.

 

When you think Girl Scouts, you might think cookies, but there’s so much more to it!

Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen. 

  • We’re the preeminent leadership development organization for girls.
  • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
  • Girl Scouts has always emphasized the importance of being civically engaged.
  • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
  • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts.  

Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.