Girl Scouts of the USA

  • Membership Support Specialist

    Job Locations US-NY-New York - National Office
    Posted Date 3 months ago(7/27/2018 10:10 AM)
    Job ID
    2018-1253
    # of Openings
    1
    Category
    Customer Service/Support
    Type
    Full-Time
  • About Us

    Reporting to the Member Acquisition and Retention Lead, the Membership Support Specialist is responsible for identifying best practices around membership recruitment and retention and organizing peer learning opportunities. These peer learning opportunities will be co-created with membership staff from local Girl Scout Councils.

     

    The Member Acquisition and Retention team is responsible for mapping our full customer life-cycle and paths of engagement. They are the in-house experts on recruitment, retention and reengagement strategies. They analyze membership trends and proactively work to share effective practices around the country and minimize membership attrition. This leader will work with all business units in the organization to ensure all work is approached with our full customer life-cycle in mind and that our systems and processes align with our customers’ needs.    

    You Will

    • Co-Develop Trainings on Girl Scout membership effective practices especially related to sales and customer service: work with staff from local Councils to identify effective practices and develop training content to share those practices with the national network of Councils.
    • Develop materials and templates based on the trainings above: develop templates and other training materials based on the input from the effective practices; determine forums to share resources broadly.
    • Lead ongoing and ad hoc trainings: serve as a lead trainer and coordinator for trainings and webinars (including train the trainer sessions).
    • Communicate results: Present analysis in crisp, succinct written presentations (PowerPoint) that summarize the expected and actual ROI for the trainings for both a national and local audience.

    Performs other related duties, as needed.

    You Need

    • Bachelor’s degree.
    • Minimum 3+ years’ experience in a similar role.
    • Superior training skills, analytical abilities, team working capabilities, and result oriented nature.
    • Excellent “storytelling” skills, ability to craft insight into clear, logical written presentations designed for a senior audience.
    • Experience managing project budgets effectively.
    • Ability to work under limited supervision, owning tasks and driving these to completion.
    • Strong organization, communication, interpersonal, and presentation skills.
    • Demonstrated written and verbal communication skills including communicating complex information with clarity to diverse and managerial audiences, and preparing and presenting reports and other written communications to GSUSA and council stakeholders.
    • Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support.
    • Anticipates needs and is skilled in resolving current issues, and the ability to build long term solutions and roadmaps to meet the needs of the council and internal shareholders.
    • Prior experience in Girl Scout membership role preferred.

    Travel up to 10%, involving day trips, overnight travel or weekends, when required.

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