Reporting to the Member Acquisition and Retention Lead, the Membership Support Specialist is responsible for identifying best practices around membership recruitment and retention and organizing peer learning opportunities. These peer learning opportunities will be co-created with membership staff from local Girl Scout Councils.
The Member Acquisition and Retention team is responsible for mapping our full customer life-cycle and paths of engagement. They are the in-house experts on recruitment, retention and reengagement strategies. They analyze membership trends and proactively work to share effective practices around the country and minimize membership attrition. This leader will work with all business units in the organization to ensure all work is approached with our full customer life-cycle in mind and that our systems and processes align with our customers’ needs.
Performs other related duties, as needed.
Travel up to 10%, involving day trips, overnight travel or weekends, when required.