Girl Scouts of the USA

  • Membership Support Specialist

    Job Locations US-NY-New York
    Posted Date 2 months ago(3/21/2019 3:54 PM)
    Job ID
    2018-1253
    # of Openings
    1
    Category
    Customer Service/Support
    Type
    Full-Time
  • About Us

    The Membership Support Specialist will work as an integral member of the Membership & Customer Platform team, supporting the business processes of membership at GSUSA. This position owns a portfolio of projects and processes that closely support the systems members throughout the country use to manage their information. 

    You Will

    • Analyze and communicate systems changes to councils. This position plays an important role in the ongoing development and enhancements of our systems by communicating the holistic impact of systems changes, keeping training materials updated after development is complete, and producing release notes or other forms of written communication.
    • Serve to support product owners, business leads, and other subject matter experts throughout GSUSA in executing membership strategies, ensuring smooth end-to-end processes as new tactics are deployed to councils. As an example, this role will ensure integration between marketing collateral, system design, and training materials for councils.
    • Ensure proper documentation and mapping exists on these processes and execute regular ‘maintenance’ checks. As an example, this role will maintain the zip code ownership rules of councils across the country and ensure enterprise systems properly reflect these boundaries.

    You Need

    • Minimum 3+ years’ experience in similar role, preferably experience in a membership, youth serving, or national organization with local affiliates.
    • Superior training skills, analytical abilities, team working capabilities, and result oriented nature.
    • Ability to work under limited supervision, owning tasks and driving these to completion.
    • Strong organization, communication, interpersonal, and presentation skills.
    • Demonstrated written and verbal communication skills including communicating complex information with clarity to diverse and managerial audiences, and preparing and presenting reports and other written communications to GSUSA and council stakeholders.
    • Proven relationship builder based upon trust, respect, effective communication, and achievement of common goals; experience in identifying potential needs and opportunities and in fostering collaboration and support.
    • Anticipates needs and is skilled in resolving current issues, and the ability to build long term solutions and roadmaps to meet the needs of the council and internal shareholders.
    • Prior experience in Girl Scout membership role preferred.

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