Girl Scouts of the USA

  • Project Management Office - Senior Program Manager (CEI)

    Job Locations US-NY-New York
    Posted Date 2 months ago(12/11/2018 10:24 AM)
    Job ID
    # of Openings
    Project Management
  • About Us

    We are hiring for a Senior Program Manager to support the work of our Customer Engagement Initiative. This role orchestrates across technology development and a highly-distributed end-use community (112 Girl Scout Councils) to deliver this key program successfully. This includes managing the direct line of sight from requirements to solutions, working with IT, systems integration partners, Girl Scouts of the USA leadership and subject matter experts and leadership of Girl Scout councils across


    More about the Customer Engagement Initiative (CEI)


    • Girl Scouts of the USA is driving an entirely new, engaging experience for girls, parents, and volunteers, supported by digital transformation.  The Customer Engagement Initiative (CEI) brings a fresh, cohesive experience through new processes and technology, including new CRM, e-commerce, activity management, and collaboration solutions, with a focus on the volunteer experience, including online learning.


    You Will

    • Partner with key business stakeholders to understand their objectives and develop project portfolios that help them meet and exceed those objectives.
    • Drive the full lifecycle planning and management of multiple projects to ensure they are delivered on-time and with the expected results. This includes:
      • Creating and gaining approval of a formal program charter at the start of the initiative.
      • Establishing program governance frameworks and processes, with regular review cadences.
      • Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
      • Identifying resources needed, supporting leads in assigning individual responsibilities and tracking/ monitoring completion.
      • Managing day-to-day operational aspects of initiative project and scope.
      • Ensuring project documents are complete, current, and stored appropriately.
      • Build and maintain a program roadmap that is integrated cross-functionally, across the other top priority initiatives, and across the enterprise.
    • Identify risks and issues and develop mitigation and escalation strategies for stakeholders and senior leadership in a timely manner.
    • Identify and manage cross-functionally all program dependencies.
    • Prepare and communicate program progress/status reports for senior and executive management review.
    • Provide any prep and pre-work support required for cross-functional project working sessions.
    • Manage all program-specific vendor product selections, contracts and ongoing performance and relationships.
    • Support initiative budget management through:
    • Tracking team expenses
    • Determining appropriate invoice coding and ensuring timely and accurate invoice submission
    • Following up with team members and Finance, when necessary, regarding unpaid invoices
    • Leverage standardized GSUSA ,Enterprise PMO methodologies to ensure consistency.
    • At management’s discretion, incumbent may be assigned out to other priority initiatives.

    You Need

    • Salesforce experience is required.
    • Bachelor’s Degree or equivalent work/educational experience
    • PMP certification or equivalent required
    • Certified Scrum Master/Product Owner preferred
    • 10+ years’ experience in program management, with regular status reporting to senior executive leadership teams
    • Proven track record managing multiple projects in the context of matrixed teams
    • Strong relationship building skills that will foster collaboration and the establishment of strong working relationships with business leaders, team members, partners, vendors and other departments involved in the program.
    • Data-driven and results-oriented approach with the ability to bridge the gap between business and technical stakeholders to effectively and efficiently prioritize to execute and deliver on a roadmap
    • Knowledge and experience with product management lifecycles
    • Knowledge and experience with SDLC (Systems Development Life Cycle)
    • Familiarity with technology concepts, including databases, data processing, mapping, APIs, reporting, and business intelligence
    • Expertise with Microsoft Office Suite, Microsoft Project, and SharePoint team collaboration tools
    • Excellent communication and presentation skills
    • Team player who is willing to roll up their sleeves and do the work is a must




    Take the Lead Like a G.I.R.L!


    When she's a Girl Scout, she’s also a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™.


    When you think Girl Scouts, you might think cookies, but there’s so much more to it!


    Girl Scouts are big thinkers, groundbreakers, and role models. Every day, Girl Scouts unleash the power of G.I.R.L. to make amazing things happen.


    • We’re the preeminent leadership development organization for girls.
    • Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.
    • Girl Scouts has always emphasized the importance of being civically engaged.
    • We’re introducing Girl Scouts of every age to science, technology, engineering, and math (STEM) to help them see how they can actually improve the world!
    • Girl Scouts offers to high school girls the Girl Scout Gold Award which represents the most prestigious award in the world for girls—and the most difficult to earn—and it’s only available to Girl Scouts. 



    Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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