The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
As a member-serving organization, Girl Scouts relies on data to measure the impact of our customer experience, identify trends in our membership performance, find new markets for growth, and analyze the health of our councils. The Sr. Director, Council Membership Analytics will lead a team of analysts to unlock the insights of this data. As a key partner to all teams within the Customer Office, this position provides insights which drive critical business decisions, including the performance of key membership growth strategies, the health of cohorts of Girl Scout councils, and market segment research.
The Sr. Director, Council Membership Analytics is responsible for key data products which support both the national office as well as Girl Scout councils, such as visual dashboards, workbooks to assist local analysts, and reporting templates in enterprise databases. This position supports all Girl Scout councils in our continued pursuit of evolving from data to knowledge to insights, creating learning opportunities for council analysts and sharing learned insights with council leadership teams.
Importantly, this position is a key leader in the development and management of data in the enterprise CRM, understanding the downstream and upstream sources of data points. As such, the Sr. Director, Council Membership Analytics will be responsible for providing subject matter expertise in technology builds and enhancements which generate data to the CRM.
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.