The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The primary responsibility for the Senior Director, USAGSO (USA Girl Scouts Overseas) is to give leadership to the delivery of Girl Scout programs and activities in international locations, ensuring that the Girl Scout Leadership Experience if available and consistent for Girl Scouts living outside the US. USAGSO operates as a hybrid Girl Scout council serving all Girl Scouts and troops overseas with a focus on our military installations, embassies and diplomats, and expatriate communities, honoring Girl Scout tradition while respecting and accommodating our military families overseas and/or local country cultural norms. The Senior Director develops and implements the programs and member services necessary to grow Girl Scout membership in international locations. Works with the Vice President of Council Consulting to ensure USAGSO is connected with all aspects of the Girl Scout Movement.
Leads the USAGSO “council” organization within GSUSA’s Customer Office.
Recruits, hires, and provides supervision to USAGSO staff. Develops, manages, and meets departmental budgets.
Develops, implements, and oversees an integrated plan for sustainable membership growth, delivery of core Girl Scout programs and activities, as well as volunteer recruitment, training and support in international locations, preserving the underlying objectives of the Girl Scout movement while respecting and accommodating local national and cultural norms of the country in which they live. Utilizes Looker, program outcomes and member satisfaction data to continuously improve programs, activities, support, and training.
Works with the established council of advisers for guidance in the development of long-term strategy, annual tactical plans, promotion and advocacy with Military, Embassies, and fund development for USAGSO.
Responsible to raise the funds needed to operate USAGSO through annual giving, grants through the Combined Federal Campaign (CFC), funding through the US Military, World Foundation, etc.
Develops and expands relationships with key personnel in military bases, US Embassies and Consulates, expatriate communities, American and International Schools, and other venues to expand the GSUSA membership where possible. Works closely with key officials in the Overseas Military Commands to establish and/or negotiate status, support and logistical services to the organization, and support services to Girl Scout troops overseas, etc. Develops and implements specific plans, programs and activities to expand USAGSO membership numbers and increase volunteer and girl engagement.
Collaborates and partners with WAGGGS and GSUSA’s Global Girl Scouting to enhance the USAGSO member experience, elevate the voice of our Girl Scouts across the world, and ensure the long-term success of Girl Scouting.
Stays current with trends in the international delivery of age-specific programs and activities in order to help ensure that GSUSA is on the leading edge of global trends and developments in youth-based organizations. Has or gains knowledge of international tax laws.
Strong people leadership, experience leading major sub-communities or major initiatives that have substantial long-term implication for the organization/movement. Proven track record of running a successful business. Experience in managing fund development and raising money for an organization is strongly preferred.
Must have an understanding and acceptance of the differences and challenges of working in a country outside of the United States as a way of developing a greater appreciation of multiculturalism. Must always view the role and work activities from a global perspective be prepared to identify when cultural differences conflict with any underlying values and objectives of the Girl Scout movement.
Must have demonstrated experience in building and maintaining multi-cultural relationships between and among similar international youth-based organizations, Non-Governmental Organizations (NGO’s), political bodies, and major corporations. Must have excellent persuasive, facilitation and negotiating skills that enable consensus building across diverse audiences. Must have the “political savvy” necessary to work closely and effectively with large bureaucratic and/or political organizations.
Recent experience in using a range of technology tools to design and deliver program services on a global basis. Must have a “big picture” when it comes to technology as a delivery tool but does not necessarily need specific technical knowledge.
Demonstrated financial experience in developing and managing departmental budget. Experience in working with different currencies desired.
Girl Scouts of the USA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.