Girl Scouts of the USA

  • Executive Assistant, Customer Office

    Job Locations US-NY-New York
    Posted Date 4 weeks ago(10/22/2019 2:37 PM)
    Job ID
    # of Openings
  • About Us

    The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.




    You Will

    The Executive Assistant-CCO (EA) is responsible for coordinating operations of the Office of the Chief Customer Officer and for providing diverse and complex support services to the Chief Customer Officer (CCO). The incumbent is responsible for identifying and managing critical issues requiring the attention of the CCO and their management team. The incumbent handles confidential and sensitive matters for the CCO.


    She/he maintains and promotes a consistent, professional, and accurate image of Girl Scouting and ensures effective day-to-day operation of the Customer Office and the Customer Office management team office.


    The EA plans and executes special events on behalf of the Office of the CCO. The incumbent designs solutions, manages and follows-up on special projects for the CCO, and the Customer Office team. The incumbent oversees planning, coordination and facilitation of the CCO’s management team including but not limited to visits to Girl Scout councils, board, and outside events from time of invitation to return from the event. S/he is responsible for providing and maintaining a high level of customer service and satisfaction.

    Essential Responsibilities


    • Coordinates operations of the CCO’s office ensuring the office functions effectively and efficiently.
    • Assures appropriate scheduling and access to the CCO consistent with the needs of GSUSA and the CCO and the management team of the Chief Customer Office.
    • Identifies and takes the lead on critical issues that require the attention of the CCO and the team; and maintains confidentiality on all matters.
    • Plans and executes special projects for the CCO, and the Customer Office management team, as assigned.
    • Supports the CCO and the Customer Office management team in the planning, coordination and implementation of ongoing initiatives ensuring projects are carried out in a timely manner.
    • Plans and executes special events for the office of the CCO, as assigned.
    • Prepares business contracts for the CCO and team; handles contract and expense oversight on behalf of the Customer Office department; and flags items of concern.
    • Screens, follows-up, and when appropriate, responds to emails, mail and telephone calls on behalf of the CCO and Customer Office team.
    • Oversees the approval of timesheets for the Customer Office management team and facilitates the completion of expense reports for the CCO and the team.
    • Provides leadership to the Customer Office Administrative Assistants by coordinating Customer Office-wide initiatives, creates a cohesive team culture, and supports administrative skill development.
    • Promotes and contributes toward GSUSA’s goals of institutionalizing pluralism by initiating and participating in activities and functions that enhance organizational diversity.
    • Contributes to GSUSA’s affirmative action plan by ensuring and promoting nondiscrimination in every aspect of Girl Scouting.
    • Performs other duties, as needed.


    You Need

    Administrative coordination duties or may support Executive Team with confidential, administrative support. Individual Contributors who may have responsibility for projects or processes and who are still developing.

    • Excellent organizational and project management skills.
    • Excellent management, communication, and interactive skills
    • Excellent written/verbal communication and interpersonal skills essential to interact with a broad range of staff at various levels within the organization but especially at C-Suite level.
    • Proven ability to solve problems independently and efficiently and inform the CCO after the fact.
    • Demonstrated experience working on multiple projects simultaneously and often conflicting deadlines in a fast-paced environment.
    • Proven expertise in using tact and discretion when handling and maintaining confidential matters as well as demonstrating independent judgment in all interactions.
    • Demonstrated proficiency in providing customer service with high standards of timeliness and responsiveness.
    • Proven experience in identifying priorities and scheduling work to meet deadlines.
    • Excellent computer skills in Microsoft Office Suite.
    • Demonstrated ability and extreme attention to detail.
    • High-level computer skills
    • Office 365 proficiency emphasis in Word, PowerPoint and Excel
    • Degree or Equivalent Experience: Bachelor’s degree in related area or equivalent relevant desirable.

    • Minimum Years of Experience:  Minimum of five (5) years’ experience as an executive assistant in a corporate environment









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