The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The Executive Assistant-CCO (EA) is responsible for coordinating operations of the Office of the Chief Customer Officer and for providing diverse and complex support services to the Chief Customer Officer (CCO). The incumbent is responsible for identifying and managing critical issues requiring the attention of the CCO and their management team. The incumbent handles confidential and sensitive matters for the CCO.
She/he maintains and promotes a consistent, professional, and accurate image of Girl Scouting and ensures effective day-to-day operation of the Customer Office and the Customer Office management team office.
The EA plans and executes special events on behalf of the Office of the CCO. The incumbent designs solutions, manages and follows-up on special projects for the CCO, and the Customer Office team. The incumbent oversees planning, coordination and facilitation of the CCO’s management team including but not limited to visits to Girl Scout councils, board, and outside events from time of invitation to return from the event. S/he is responsible for providing and maintaining a high level of customer service and satisfaction.
Administrative coordination duties or may support Executive Team with confidential, administrative support. Individual Contributors who may have responsibility for projects or processes and who are still developing.
Degree or Equivalent Experience: Bachelor’s degree in related area or equivalent relevant desirable.