The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The Senior Director - Council Talent Consulting plays a critical role in shaping the vision for and focus of capacity building with councils related to talent, training, staff organization, and culture. The Senior Director is a strategic business support specialist on human capital/talent trends and practices in the nonprofit sector, with specific focus on their relevancy for Girl Scout councils. The Senior Director applies expertise in organizational design and development, council leadership and staff development, and change management, employee engagement, employment branding, competency modeling, culture change, and employee recruitment and retention and applies this expertise within the broader picture of small and large scale change. The Senior Director works independently and in collaboration with other functional areas in developing high level talent resources for councils.
The Senior Director - Council Talent Consulting relies on analytics and industry standards to drive talent strategies and is capable of identifying, collecting and disseminating effective industry strategies and practices for attracting, developing and retaining key talent. The Senior Director provides strategic guidance to council leadership in identifying, analyzing, and solving critical talent issues. This position develops and/or maintains a framework to measure talent excellence and health and collaborates with customer office partners to ensure that key talent indicators for the council health dashboard are developed and periodically reviewed against industry standards. The Senior Director envisions, directs and oversees the council leadership development programming aligned to council capacity building
The Senior Director is a strong communicator and cultivator of a Council talent/human resource community. This position promotes opportunities for dialogue and sharing among council functional experts for quick identification and dissemination of effective practices for cultivating and sustaining a high-performing workforce and competitive employment brand. The position interfaces with executive and senior leadership in council and the community leaders within GSUSA to influence around strategies for human capital development. This position will convene the community with targeted learning and working sessions to advance the capacity and sustainability of councils and oversees the design of talent content for GSUSA courses, national meetings, workshops, onboarding, and all other customer office content to ensure consistent messaging.
The Senior Director role is highly nuanced. This position derives satisfaction from getting outcomes through influencing others rather than through positional authority. As such, is able to drive results, while being comfortable with a long time horizon to realize them. This position provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork, professionalism, and demonstrating a commitment to organizational diversity. The Senior Director is achievement-oriented, takes initiative, follows through on commitments, and focuses on results and how they are achieved.
As the Team Lead, the Senior Director envisions, directs and oversees the council leadership and staff development/ training programming aligned to council capacity building as well as supports and builds the National Volunteer Partners.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Senior Director – Council Talent Consulting role involves four interrelated functions:
Subject Matter Expert
Serves as a resident expert on effective talent and organizational design practices relevant for Girl Scout councils within the Girl Scout network. As such, is knowledgeable about council and industry best practices. With a deep understanding of talent and a keen understanding of the spectrum of council capabilities, commissions or acquires research to analyze workforce trends across the Movement, identify key issues in human capital strategy and talent management, and disseminates the information to both council and internal GSUSA partners for discussion and exploration Summarizes internal and industry trends and makes recommendations for national strategies to GSUSA’s Senior Leadership Team.
Develops a framework to measure excellence and health in human capital strategy and talent management. Collaborates with customer office and council partners to ensure that key talent indicators for the council health dashboard are developed and periodically reviewed against internal Movement and industry standards. She/he drives the design of a comprehensive council leadership development plan overseeing development and execution of program and other development content.
Curates and develops resources, frameworks, business cases, facilitation guides, advisories, and tools that enhance talent review and succession planning processes that identify and develop top talent to meet current and future business needs. Identifies, vets, and manages the relationship with outsourced providers in the area of talent management and related supporting disciplines (executive search, employment law, organizational development).
Works closely with other GSUSA functional area experts (finance, membership, governance, etc.) and Council Leadership Consulting Directors to develop talent strategies and resources for councils as part of the holistic council business model. Provides strategic guidance to senior council leaders in identifying critical talent/human capital issues and solutions. Provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork and professionalism, and demonstrating a commitment to organizational diversity.
Ensures GSUSA functional teams (People/Talent, Strategy Advancement, Legal, MarCom, etc.) are aware of council planning realities related councils and are planning national strategies in alignment to those realities to every degree possible. Advises or provides partnership to GSUSA senior management when developing council implementation strategies.
Works independently and in collaboration with other functional areas to develop talent management resources tied to the Movement’s short- and long-term goals and objectives that support councils in achieving their highest potential.
Effectively brings SME knowledge and strategic expertise to GSUSA teams and council constituents in a clear manner that encourages engagement and invites collaboration.
Community of Practice Owner/Relationship Manager:
Acts as an advisor and a bridge between talent experts at councils and the leadership at GSUSA. Serves as the single point-of-contact and communications strategist (mass vs. individual) for the talent community.
Builds a community of practice for council talent leaders (e.g., Council Leadership Team members, Chief Human Resources Officers, Directors of Human Resources, and other key leadership and staff positions responsible for cultivating and sustaining talent). Convenes the community through targeted learning and working sessions aimed at advancing council capacity through optimal organizational structure(s) and key talent practices that support Girl Scout business priorities.
Oversee the design of content for council staff training functional and development delivered through courses, national meetings, workshops, and all other Council Connect venues and channels to ensure consistent messaging and delivery.
The Senior Director plays a critical role in shaping the vision for and focus of capacity building with councils which is led by the Council Consulting team. As well as oversight and guidance to the team responsible for council functional and developmental staff training as well as National Volunteer Partner cultivation and management.
Strong people leaders, leading major sub-communities or major initiatives projects that have substantial long-term implication for the organization/movement. Strong fiscal responsibility.
Degree or Equivalent Experience: Bachelor’s degree or relevant experience
Certifications Requirements: HR Certification (PHR, SPHR or SHRM-CP, SHRM-SCP) preferred