Girl Scouts of the USA

  • Sr. Director – Council Leadership Consulting

    Job Locations US-NY-New York - National Office
    Posted Date 1 week ago(11/8/2019 11:48 AM)
    Job ID
    # of Openings
  • About Us

    The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.


    Core responsibilities of a Senior Director - Council Leadership Consulting include: Leading the Council Leadership Directors as well as the Council Governance Consultant in addition to supporting councils in developing plans and the capacity to sustain and grow quality girl experiences and membership. The Senior Director assists council CEOs in strategies to strengthen Council leadership, coordinates and delivers targeted supports on local and network initiatives based on council plans and priorities, and facilitates sharing by connecting councils with each other, GSUSA and other key resources.  Included in this is sharing of effective practices to facilitate learning. 


    The Senior Director- Council Leadership Counseling builds and maintains a community of practice for CEO and Board Chairs cohorts. Curates and develops resources, frameworks and tools such as case studies, templates and guides to support councils in developing and sustaining high performing metrics. Identify, develop, collect and disseminate through targeted council learning and working sessions, opportunities for councils to share effective practices and industry strategies for enhancing operational performance. The Senior Director has deep expertise and content knowledge in effective and efficient Girl Scout councils. She/he provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork, professionalism, and demonstrating a commitment to organizational diversity


    The Senior Director will be expected to have an understanding of the council priorities and a point of view on council health, working in collaboration with local leaders.  The goal of the Senior Director is to facilitate building the Capacity of the council leaders (CEO’s and Board Chairs) and council. How that gets executed may look different and take a variety of forms including, but not limited to: asking the right questions, facilitating a meeting or workshop, helping identify and cultivate talent, informal coaching, etc. It requires periodic on-site visits. 


    The Senior Director - Council Leadership Consulting role is highly nuanced. The person who assumes this position must derive satisfaction from getting outcomes through influencing others rather than always being the person leading the work directly or through positional authority. As such, this person must be able to drive these results, while being comfortable with a long time horizon to realize them.


    The Senior Director works in conjunction with other Consultants and Specialty Advisors to oversee the resources that are brought to bear with councils in building capacity. The Senior Director brings a point of view to the work of the Movement around the Council Business model and challenges and offers this perspective and expertise internally to GSUSA teams in developing strategies and work plans.





    Essential Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    High impact activities that are the core work of a Sr. Director - Council Leadership Consulting may include: 

    • Goal setting and annual direction setting
    • Strategic planning
    • Program and membership growth plans
    • Operation improvement
    • Financial / property / fund development
    • Talent development and planning, including talent reviews, selection support, CEO succession planning
    • Use of data to drive decision making
    • Role in board’s annual board retreat
    • Building board relationships and enhancing board performance
    • Support leadership transitions
    • Connecting CEO’s with peers with like interests and challenge


    Subject Matter Expert - The Senior Director is a resident expert on effective council practices relevant for Girl Scout councils within the Girl Scout network and across industry effective practices.  As such, this position is responsible for developing and/or maintaining a framework to understand and measure excellence and health. The individual has a deep understanding of council leadership needs which will likely include fund development, human resources, staff development, organizational culture, governance, & membership in addition to a keen understanding of the spectrum of council capabilities. As subject matter expert; review and recommend revisions to basic documents and business processes to support alignment with GSUSA strategic initiatives.


    Consultant - With the subject matter expertise above, the Senior Director serves as an advisor to councils and as a collaborative partner with Council Leadership Directors, Specialty Consultants, and other GSUSA staff. This position provides strategic guidance to CEO’s in identifying critical council health issues and solutions.


    Community of Practice Owner - The Senior Director applies the strategy for cultivating a national community among Chief Executive Officers and equivalents. As part of the team, the Senior Director develops the agenda and oversees execution of national and/ or regional events for CEO’s and/ or Board Chairs. This position identifies areas of opportunity to enable CEO and Board Chair cohorts to creatively resolve challenges.


    Additional Responsibilities of the Senior Director – Council Leadership Consulting include:

    • Serve as the project lead for the council leadership and heath consulting related work streams
    • Oversees interim CEO process and appointments
    • Oversee more sensitive council issues
    • Liaise on cross-functional work across GSUSA on behalf of the Customer Office


    Facilitate Sharing

    Facilitate sharing and strong relationships by connecting Councils with each other, the GSUSA and other key resources for the transfer of skills and effective practices. This may include bringing other resources to the table, particularly functional support, to support Council plans.


    Inform Decision Making

    Identify emerging needs across the network, provide input to Council colleagues, and participate in the discussion about potential opportunities/solutions to facilitate prioritization and resource allocation as appropriate.


    Growth & Sustainability

    The Senior Director supports Councils in developing plans to successfully manage and sustain healthy businesses by:

    • Maintaining a holistic view of Council health in order to support and/or guide their annual and strategic planning in support of growth, quality, and sustainability.
    • Leveraging data to identify best practices, gaps, and movement-wide patterns and trends that inform a cohesive and comprehensive perspective of the whole and drive our support and service.
    • Educating, connecting, facilitating and serving as thought partners to Council leadership on all aspect of Council, including strong CEO/Board Chair relations and strong organization.


    GSUSA Coordination

    The Senior Director coordinates and delivers targeted support on local and network initiatives based on site plans and priorities by:

    • Assisting in a Council adoption and implementation of national initiatives.
    • Providing information and feedback on national initiatives and advocate for broad-based network needs.


    You Need

    Strong people leaders, leading major sub-communities or major initiatives projects that have substantial long-term implication for the organization/movement. Strong fiscal responsibility.

    • Develops strong relationships based upon trust, respect, effective communication, and achievement of common goals. Is effective in working with the most senior level leadership of the organization.
    • Influences and motivates others to take action by adapting personal leadership style, anticipating and persuading, and making a compelling case.
    • Drives to results through critical thinking and problem solving, planning and execution, and continuous improvement; has the ability to help others see the bigger picture, connecting the appropriate “dots”.
    • Achievement oriented; takes initiative, follows through on commitments, and focuses on results and how they are achieved.
    • Demonstrates cultural competence by communicating and working effectively with those from diverse backgrounds and creating and sustaining an environment in which people from diverse backgrounds and perspectives can succeed.
    • Demonstrated expertise in functional area with relevant work experience.
    • Experience developing resources and tools in area of expertise.
    • Strong verbal and written communication skills. Strong project management skills.
    • Office 365 or similar suites
    • Competency in PowerPoint or similar presentation software
    • Competency in Microsoft Excel or similar software
    • Degree or Equivalent Experience: Bachelor’s degree or relevant experience

    • Minimum Years of Experience:  Ten (10) years prior experience in a senior-level management or staff position with responsibility over multidisciplinary functions










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