The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
Core responsibilities of a Senior Director - Council Leadership Consulting include: Leading the Council Leadership Directors as well as the Council Governance Consultant in addition to supporting councils in developing plans and the capacity to sustain and grow quality girl experiences and membership. The Senior Director assists council CEOs in strategies to strengthen Council leadership, coordinates and delivers targeted supports on local and network initiatives based on council plans and priorities, and facilitates sharing by connecting councils with each other, GSUSA and other key resources. Included in this is sharing of effective practices to facilitate learning.
The Senior Director- Council Leadership Counseling builds and maintains a community of practice for CEO and Board Chairs cohorts. Curates and develops resources, frameworks and tools such as case studies, templates and guides to support councils in developing and sustaining high performing metrics. Identify, develop, collect and disseminate through targeted council learning and working sessions, opportunities for councils to share effective practices and industry strategies for enhancing operational performance. The Senior Director has deep expertise and content knowledge in effective and efficient Girl Scout councils. She/he provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork, professionalism, and demonstrating a commitment to organizational diversity
The Senior Director will be expected to have an understanding of the council priorities and a point of view on council health, working in collaboration with local leaders. The goal of the Senior Director is to facilitate building the Capacity of the council leaders (CEO’s and Board Chairs) and council. How that gets executed may look different and take a variety of forms including, but not limited to: asking the right questions, facilitating a meeting or workshop, helping identify and cultivate talent, informal coaching, etc. It requires periodic on-site visits.
The Senior Director - Council Leadership Consulting role is highly nuanced. The person who assumes this position must derive satisfaction from getting outcomes through influencing others rather than always being the person leading the work directly or through positional authority. As such, this person must be able to drive these results, while being comfortable with a long time horizon to realize them.
The Senior Director works in conjunction with other Consultants and Specialty Advisors to oversee the resources that are brought to bear with councils in building capacity. The Senior Director brings a point of view to the work of the Movement around the Council Business model and challenges and offers this perspective and expertise internally to GSUSA teams in developing strategies and work plans.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High impact activities that are the core work of a Sr. Director - Council Leadership Consulting may include:
Subject Matter Expert - The Senior Director is a resident expert on effective council practices relevant for Girl Scout councils within the Girl Scout network and across industry effective practices. As such, this position is responsible for developing and/or maintaining a framework to understand and measure excellence and health. The individual has a deep understanding of council leadership needs which will likely include fund development, human resources, staff development, organizational culture, governance, & membership in addition to a keen understanding of the spectrum of council capabilities. As subject matter expert; review and recommend revisions to basic documents and business processes to support alignment with GSUSA strategic initiatives.
Consultant - With the subject matter expertise above, the Senior Director serves as an advisor to councils and as a collaborative partner with Council Leadership Directors, Specialty Consultants, and other GSUSA staff. This position provides strategic guidance to CEO’s in identifying critical council health issues and solutions.
Community of Practice Owner - The Senior Director applies the strategy for cultivating a national community among Chief Executive Officers and equivalents. As part of the team, the Senior Director develops the agenda and oversees execution of national and/ or regional events for CEO’s and/ or Board Chairs. This position identifies areas of opportunity to enable CEO and Board Chair cohorts to creatively resolve challenges.
Additional Responsibilities of the Senior Director – Council Leadership Consulting include:
Facilitate sharing and strong relationships by connecting Councils with each other, the GSUSA and other key resources for the transfer of skills and effective practices. This may include bringing other resources to the table, particularly functional support, to support Council plans.
Inform Decision Making
Identify emerging needs across the network, provide input to Council colleagues, and participate in the discussion about potential opportunities/solutions to facilitate prioritization and resource allocation as appropriate.
Growth & Sustainability
The Senior Director supports Councils in developing plans to successfully manage and sustain healthy businesses by:
The Senior Director coordinates and delivers targeted support on local and network initiatives based on site plans and priorities by:
Strong people leaders, leading major sub-communities or major initiatives projects that have substantial long-term implication for the organization/movement. Strong fiscal responsibility.
Degree or Equivalent Experience: Bachelor’s degree or relevant experience