Director, Product Management

Contract Management

• Responsible for overseeing the end-to-end lifecycle of all legal contracts for Customer Applications and Tech Operations, ensuring compliance with legal standards, and managing cross-departmental communication
• Oversee the drafting, review, approval, execution, and renewal processes for all legal contracts
• Point of contact for contract-related matters across departments including legal, procurement, and business communities, driving efficiency and mitigating risks associated with contractual obligations
• Provide training and guidance to employees on contract management policies and procedures
• Lead cross-functional teams to address contract-related initiatives and objectives
• Ensure contracts are within department approved budget

Budget

• Serve as primary point-of-contact between IT and Finance department
• Collaborate with Community and Team Leads to develop and monitor the annual Technology, and project-specific budgets and periodic reforecasts in partnership with Finance
• Lead Planning and forecasting of current year and 3-year budget roadmaps
• Perform monthly budget vs actual reporting and variance analysis
• Develop budget narrative with explanations and potential opportunities
• Serve as representative for IT for grant opportunities to make sure tech needs are met and accountable deliverables are adequately resourced
• Manage general ledger Codes for the Technology department and advise on opportunities for improvement
• Support cost rationalization and optimization needs including Staff planning, resource allocation and timing against budget
• Support ad hoc reporting needs

Operations/Risk management

• Foster a collaborative and productive team environment to achieve operational success
• Proactively address and resolve issues that may arise within teams or with external stakeholders
• Ability to adapt quickly to changes and handle competing priorities in a fast-paced environment
• Ability to collaborate across communities and teams
• Identify potential operational risks and develop strategies to mitigate or resolve issues
• Represent department in cross-functional initiatives and key organizational priorities.  Provide guidance and direction on deliverables.

Communication and Collaboration

• Build and maintain relationships with key internal and external stakeholders
• Communicate effectively with senior leadership, communities, teams, and external stakeholders to align on operational goals
• Develop, create, executive communications related to application management, KPI’s and key organizational projects

REQUIRED COMPETENCIES

Judgement and Decision Making, High Accountability, Continuous Improvement, and a Growth mindset.  Strong people leader, Experience running multiple large projects in matrix organization. Strong fiscal responsibility.  Process-oriented.

• Exhibit executive presence and presentation skills as this role will require readouts to senior executives and council leadership on project initiatives, status, and recommendations as well as address questions  
• Ability to lead and oversee multiple, concurrent projects and balance resources.
• Prepare project budget requests, oversee budgets once approved; report out on budget based on accounting cycles with explanations on variances.  Understanding of capital and expense accounting principles, accruals and burn rate forecasts
• Interact with Legal and Procurement teams as well as outside vendors to draft RFP’s, write Statements of Work and actionable metrics that lead to success of project delivery across multiple external partners
• Allocate and balance work assignments; evaluate the performance of assigned staff

REQUIRED TECHNICAL SKILLS  

Office 365 or similar suites

MS Ofc 365, Wrike, Abila

Atlassian – Confluence, Jira

Degree or Equivalent Experience:

Bachelor’s Degree, master’s degree preferably

Minimum Years of Experience: Ten to Fifteen (10+) years prior experience in mid-level management, supporting multiple business departments