Coordinator, Sales Lead

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and the public.  

POSITION SUMMARY

The Coordinator, Sales Lead for Girl Scout Central at GSUSA National Headquarters supports the daily operations and overall goals of the retail shop. This role assists with sales activities, basic inventory tasks, merchandising, and the execution of events and promotions. The Sales Specialist works closely with Shop Management to ensure the store runs smoothly, provides an excellent customer experience, and maintains strong brand presentation. The position also helps prepare and support events for troop visits and large groups and may take on routine decision-making responsibilities when the Shop Manager or Shop Associate is unavailable. This role serves as an ambassador of the Girl Scout Movement.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Customer Experience & Sales Support

• Provide friendly, attentive, and professional customer service to all visitors.
• Assist with daily store operations, including Point-Of-Sale (POS) transactions, opening/closing tasks, and maintaining a clean, organized shop environment.
• Support store sales by helping customers find products and sharing product knowledge.

Merchandising & Store Presentation

• Assist in setting up merchandise displays and maintaining visual standards to support Girl Scout brand awareness.
• Help prepare promotional materials and in-store displays for events and seasonal initiatives.

Inventory & Operational Support

• Support routine inventory tasks, including receiving shipments, restocking, organizing backstock, and participating in cycle counts and annual inventory.
• Maintain familiarity with store systems and procedures, including Opsuite POS functions.
• Assist with basic paperwork, sales reports, and administrative tasks as directed by Shop Management.

Events & Group Visits

• Help set up, prepare materials, and support activities for troop visits, programs, and large customer groups.
• Assist with the execution of in-store events and promotions designed to increase engagement and traffic.

Collaboration & Initiative Support

• Work with Shop Management to support new shop initiatives by gathering customer feedback and helping with simple tracking or setting up needs.
• Contribute ideas to improving customer experience, store operations, or merchandising.

Acting Support When Needed

• When the Shop Manager or Shop Associate is unavailable, they will assist with routine decisions and day-to-day operational needs, with guidance from GSM Senior Management.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position includes duties such as merchandising, replenishment, and maintaining the cash wrap—all of which require physical activity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described below represent those necessary to successfully perform this job:

• Regularly required to talk and hear.
• Must be able to stand for extended periods, stock shelves, and lift up to 25 pounds in a retail store environment.

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Saturday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.

• Because of the nature of retail and needs of the business, scheduled hours may not be identical week to week.

SALARY RANGE: $45,000 - $50,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts are powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 

• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.