The Customer Office drives sustainable membership growth and Movement health by engaging our girls,volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement. USA Girl Scouts Overseas (USAGSO) brings the Girl Scout Experience to the daughters of US Military, State, Foreign Service and American expats in over 90 countries around the world. Staff teams are located in New Yok, Italy and Japan as well as out based in the USA.   The Marketing and Communications Specialist is responsible for developing, enhancing and maintaining the USA Girl Scouts Overseas (USAGSO) brand and communications with stakeholders. The specialist creates, implements and manages strategies for public relations, communications, media and marketing campaigns that align and support annual and long-term strategies focused on the recruitment and retention of members, supporting girls and their families, and enhancing fund development and branding efforts of the organization. The specialist assures campaigns use all forms of media available to reach internal and external audiences to increase membership, bolster community support and support fundraising efforts.The position requires the ability to manage details needed for project delivery; work cross functionallywith multiple teams; strong user understanding and demonstrated experience in social media marketing,enhancing and managing public image of USAGSO; and the ability to support other communication functions within the organization.The Marketing and Communications Specialist is expected to advise and provide marketing guidance on the most effective means to communicate and promote the work teams they support.  

The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.   The Senior Business Services Manager is a key leadership position that leads and develops an internal team to support data analysis, business planning and budgeting, and customer care.  The Senior Manager works cross functionally to integrate departmental business processes and procedures to support a high functioning Girl Scout Council. The incumbent provides strategic oversight, champions efforts related to USAGSO strategic priorities, and is accountable for ensuring that these strategies and plans are consistent with the philosophy of Girl Scouts. S/he will plan, design, analyze, implement, administer and monitor business and program processes, operation systems and efficient business systems; incumbent will evaluate business and program application systems’ functionality to identify gaps, measuring the solution impact to business operations.

The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.   Girl Scouts of the USA seeks a Strategic Analyst to support the Girl Scout Cookie Program and be responsible for strategic framing and analysis and for communicating these finding to a range of stakeholders.  The analyst will also be responsible for supporting sustainability efforts across the Revenue Office and GSUSA more broadly. They will collaborate with staff throughout the organization and with our network of 111 local councils to ensure the key Cookie Projects and sustainability work are prioritized and supported.

The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.