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The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The Senior Manager - Girl & Adult Digital Content Strategy will own the content and delivery strategy across the Girl and Volunteer departments. This position will establish, implement, and evolve a sound content approach that will ensure a consistent voice and methodology across departments, nimble enough to evolve with the future of Girl Scouting.
Develop and maintain all content related to our Space Science badges—as outlined in the Reaching for the Stars: NASA Science for Girls grant. Including, but not limited to: partnering with external SMEs on all content related to badges; writing badge requirements for Daisy-Ambassador; writing VTK content for Daisy-Ambassador; writing, designing, and maintaining VTK Meeting Aids for Daisy-Ambassador; providing additional copy and editing support for all content related to the Reaching for the Stars: NASA Science for Girls grant.
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The Office of the General Counsel handles all legal and compliance matters, litigation oversight, contract administration, intellectual property maintenance and enforcement, risk assessment, insurance portfolio management, corporate governance, and the administration of the Office of the National Board.
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The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.
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We seek out, explore, cultivate and secure strategic partnerships and launch new ventures that significantly increase investment in girls through the Girl Scouts Movement. The investments our partners make are critical to fulfilling Girl Scouts’ mission. We cultivate relationships through traditional philanthropy, corporate partners, government support and through leveraging the brand for alternative revenue streams. We also lead the charge in identifying, engaging and activating our more than 50 million alum. We steward and lead out on the activation of all funded national partnerships. We build and encourage collaboration between councils and GSUSA to leverage the Movement's existing and potential investors to further the transformational leadership experiences of more than 1.7 million girls and 750,000 adults.
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Apply for a Girl Scouts of the USA Communications Internship for Spring 2020!
We're 2.5 million strong—more than 1.7 million girls and 750,000 adults who believe in the power of every G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ to change the world. Our extraordinary journey began more than 100 years ago with the original G.I.R.L., Juliette Gordon “Daisy” Low. On March 12, 1912, in Savannah, Georgia, she organized the very first Girl Scout troop, and every year since, we’ve honored her vision and legacy, building girls of courage, confidence, and character who make the world a better place. We’re the preeminent leadership development organization for girls. And with programs from coast to coast and across the globe, Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success. To volunteer, reconnect, donate, or join, visit www.girlscouts.org.
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The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.
The Senior Manager, GSM Wholesale/Council Retail is responsible for driving the wholesale business generated by our Girl Scout council partners as well as designated third-party retailers. Leads a team of Retail Business Consultants and a GSM Business Manager towards defined targets, creates customer service culture with them and drives implementation and maintenance of excellent operational and brand standards in stores. Is a leading example of retail knowledge and customer service focus, understands dynamic retail environment from an omnichannel perspective. Incumbent is also responsible for development of the retail business at Girl Scout council stores with focus on delivering the best brand and consumer experience. She/He ensures execution of wholesale and retail strategy with clear objective to deliver defined financial and retail KPIs and goals within the marketplace. She/He understands a franchise business model in connection to the Girl Scouts wholesale business model. Represents the Girl Scout brand and products in an inspiring and impactful way. Ensures close collaboration with VP, GSM E-Commerce, Wholesale and Sales, Deputy Chief Revenue Officer and Chief Revenue Officer to deliver the implementation of strategic actions and projects for the Girl Scout council stores.
The Senior Manager, Wholesale/Council Retail is responsible for targeted KPIs and goals with focus on net wholesale and retail sales, along with strong focus on cost management. Incumbent is responsible and accountable to deliver sales targets. She/He supervises allocations of resources within the team to provide business services to our Girl Scout retail partners. Incumbent provides direction to team in building a leading shopping experience, positive store experience, and ultimately driving retail sales at council retail stores.
The Senior Manager will also have responsibility for an assigned territory and/or assigned non-Girl Scout council retailers. She/He will take on the Retail Business Consultant role for this assigned territory and retailers by providing guidance and assistance in implement GSM strategies to grow and maintain business.
This role will report to the VP, GSM Ecommerce, Wholesale and Retail Sales.
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The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.
The Senior Director of GSM E-Commerce will be responsible for leading the Girl Scout retail and wholesale ecommerce efforts. This position will lead the development and optimization of the ecommerce channel including websites, direct to consumer emails as well as Girl Scout digital marketing/advertising. Incumbent will work with our creative, merchandising development and buying, information and technology and operations departments as well as our VP, GSM E-Commerce, Wholesale and Retail Sales, Deputy Chief Revenue Officer and Revenue Officer to develop the strategy and implement the best in class consumer experience. She/He will lead the day-to-day as well as end-to-end operations, developing and managing the shopper front-end, have input into the sites operating infrastructure and technology roadmap as well as content planning and management.
This role requires a developed track record in leading and scaling an E-Commerce business, through driving innovation in technology, data-driven insights, and an ability to drive the B2B and B2C E-Commerce business forward. Must portray a brand vision, maintain brand equity and balance competing priorities within finite resources. Requires regular communication to internal key stakeholders on strategy status, management, and performance tracking.
This role will report to the VP, GSM E-Commerce, Wholesale and Retail Sales.
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We seek out, explore, cultivate and secure strategic partnerships and launch new ventures that significantly increase investment in girls through the Girl Scout Movement. The investments our partners make are critical to fulfilling Girl Scouts’ mission. We cultivate relationships through traditional philanthropy, corporate partners, government support and through leveraging the brand for alternative revenue streams. We also lead the charge in identifying, engaging and activating our more than 50 million alum. We steward and lead out on the activation of all funded national partnerships. We build and encourage collaboration between councils and GSUSA to leverage the Movement's existing and potential investors to further the transformational leadership experiences of more than 1.7 million girls and 750,000 adults.
The Director, Major Gifts (DMG) will work collaboratively with the Sr. Director, Major Gifts, Vice President of Strategic Philanthropy & Planned Giving, Chief Strategic Partnerships and New Ventures Officer, National Board of Directors, and leadership of more than 110 Councils throughout the United States to identify, prioritize, research and deepen relationships with existing donors who have unrealized potential to provide a higher level of support if cultivated more personally and purposefully.
In addition to creating and developing a robust individual giving pipeline, the DMG will carefully approach the achievement of a unified fundraising voice across the Movement by exploring the possibility of a revenue share model and setting shared expectations between the National Office and the Councils for fundraising at both the micro and high net worth levels.
Reporting into the Sr. Director, Major Gifts, the DMG will utilize a data-driven decision making process to design and execute a cohesive individual giving fundraising strategy that will include devising strategies to uncover new areas of support; personally prospect, cultivate, and steward high net worth donors; and champion strong, mutually-beneficial relationships with local Councils to advance the impact of individual giving on behalf of the entire organization. The DMG will also create, coordinate, manage and execute cultivation, stewardship, and investor relations events and communications to meaningfully engage individual donors.
The DMG in conjunction with the Sr. Director, Major Gifts will be responsible for donor cultivation and relationship management, identifying new donors, and personally raising five- and six-figure gifts. The DMG will identify, cultivate and successfully solicit donors and prospects both through personal calls and jointly with institutional leadership, and to communicate organizational mission in ways that excite and entice donors and potential champions.
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The Administrative Office drives enterprise reporting and process discipline across functions at Girl Scouts of the USA with the goal of increasing Movement-wide efficiency in the most cost-effective manner. Work includes driving continuous improvement with measurable outcomes for standards and procedures across vendor contracting, procurement, IT sourcing and development, and property management. Enterprise reporting will develop and share insights into metrics and KPIs across GSUSA communities and initiatives, identifying key issues, impact areas, and opportunities for prioritization alignment. The Information Technology, Properties, Procurement/Sustainability, Public Policy/Advocacy, and Cultural Assets teams within this division collaborate closely with all other Girl Scouts of the USA divisions, while also impacting quality of service delivery to council customers in support of our end girl and volunteer customers.
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The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
Core responsibilities of a Senior Director - Council Leadership Consulting include: Leading the Council Leadership Directors as well as the Council Governance Consultant in addition to supporting councils in developing plans and the capacity to sustain and grow quality girl experiences and membership. The Senior Director assists council CEOs in strategies to strengthen Council leadership, coordinates and delivers targeted supports on local and network initiatives based on council plans and priorities, and facilitates sharing by connecting councils with each other, GSUSA and other key resources. Included in this is sharing of effective practices to facilitate learning.
The Senior Director- Council Leadership Counseling builds and maintains a community of practice for CEO and Board Chairs cohorts. Curates and develops resources, frameworks and tools such as case studies, templates and guides to support councils in developing and sustaining high performing metrics. Identify, develop, collect and disseminate through targeted council learning and working sessions, opportunities for councils to share effective practices and industry strategies for enhancing operational performance. The Senior Director has deep expertise and content knowledge in effective and efficient Girl Scout councils. She/he provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork, professionalism, and demonstrating a commitment to organizational diversity
The Senior Director will be expected to have an understanding of the council priorities and a point of view on council health, working in collaboration with local leaders. The goal of the Senior Director is to facilitate building the Capacity of the council leaders (CEO’s and Board Chairs) and council. How that gets executed may look different and take a variety of forms including, but not limited to: asking the right questions, facilitating a meeting or workshop, helping identify and cultivate talent, informal coaching, etc. It requires periodic on-site visits.
The Senior Director - Council Leadership Consulting role is highly nuanced. The person who assumes this position must derive satisfaction from getting outcomes through influencing others rather than always being the person leading the work directly or through positional authority. As such, this person must be able to drive these results, while being comfortable with a long time horizon to realize them.
The Senior Director works in conjunction with other Consultants and Specialty Advisors to oversee the resources that are brought to bear with councils in building capacity. The Senior Director brings a point of view to the work of the Movement around the Council Business model and challenges and offers this perspective and expertise internally to GSUSA teams in developing strategies and work plans.
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The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The Senior Director - Council Talent Consulting plays a critical role in shaping the vision for and focus of capacity building with councils related to talent, training, staff organization, and culture. The Senior Director is a strategic business support specialist on human capital/talent trends and practices in the nonprofit sector, with specific focus on their relevancy for Girl Scout councils. The Senior Director applies expertise in organizational design and development, council leadership and staff development, and change management, employee engagement, employment branding, competency modeling, culture change, and employee recruitment and retention and applies this expertise within the broader picture of small and large scale change. The Senior Director works independently and in collaboration with other functional areas in developing high level talent resources for councils.
The Senior Director - Council Talent Consulting relies on analytics and industry standards to drive talent strategies and is capable of identifying, collecting and disseminating effective industry strategies and practices for attracting, developing and retaining key talent. The Senior Director provides strategic guidance to council leadership in identifying, analyzing, and solving critical talent issues. This position develops and/or maintains a framework to measure talent excellence and health and collaborates with customer office partners to ensure that key talent indicators for the council health dashboard are developed and periodically reviewed against industry standards. The Senior Director envisions, directs and oversees the council leadership development programming aligned to council capacity building
The Senior Director is a strong communicator and cultivator of a Council talent/human resource community. This position promotes opportunities for dialogue and sharing among council functional experts for quick identification and dissemination of effective practices for cultivating and sustaining a high-performing workforce and competitive employment brand. The position interfaces with executive and senior leadership in council and the community leaders within GSUSA to influence around strategies for human capital development. This position will convene the community with targeted learning and working sessions to advance the capacity and sustainability of councils and oversees the design of talent content for GSUSA courses, national meetings, workshops, onboarding, and all other customer office content to ensure consistent messaging.
The Senior Director role is highly nuanced. This position derives satisfaction from getting outcomes through influencing others rather than through positional authority. As such, is able to drive results, while being comfortable with a long time horizon to realize them. This position provides superior customer service and support to councils by providing information in a timely manner, modeling teamwork, professionalism, and demonstrating a commitment to organizational diversity. The Senior Director is achievement-oriented, takes initiative, follows through on commitments, and focuses on results and how they are achieved.
As the Team Lead, the Senior Director envisions, directs and oversees the council leadership and staff development/ training programming aligned to council capacity building as well as supports and builds the National Volunteer Partners.
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We are seeking to hire a Senior Negotiator to serve as a sourcing negotiator subject matter expert to oversee the direction of vendor contracts including:
- Contract framework development;
- Identify opportunities to leverage contracts across business units;
- Develop negotiation strategies;
- Stay current on important global sourcing information and global, national, regional and local laws that could influence sourcing costs and barriers
- Mentor others on the Procurement team to ensure effective execution of negotiations and overall sourcing strategy.
Reporting to the Vice President, Procurement and Vendor Management, the Director, Procurement Negotiations will provide essential department capabilities contributing to the building of a world class Procurement function. This role encompasses a broad spectrum of professional business Procurement and technology-oriented activities
Including: supplier identification sourcing, evaluations, supplier performance tracking, data reporting, data capture, systems utilization, governance activities and professional leadership for the Purchasing function.
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The Office of the General Counsel handles all legal and compliance matters, litigation oversight, contract administration, intellectual property maintenance and enforcement, risk assessment, insurance portfolio management, corporate governance, and the administration of the Office of the National Board.
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The Sr. Program Manager is responsible for coordinating execution of technology- and/or business-related initiatives across GSUSA HQ and a highly-distributed end-use community including Girl Scout councils. This includes mapping out end-to-end execution plans, managing the direct line of sight from requirements to solutions, working with relevant stakeholders, systems integration partners, Girl Scouts of the USA leadership and SMEs, and leadership of Girl Scout councils across the USA. This position is an experienced senior program manager who ensures that complex schedules, resources, and scopes are managed across multiple projects and performance goals are met. This position provides consistent interface, communication, and coordination with internal cross-functional stakeholders as well as critical enterprise-wide integration. The role requires a superior ability to influence and manage stakeholder expectations while achieving project deliverables. Flexibility, relationship management, and exceptional cross-functional collaboration are essential.
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The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and to the general public. The team also collaborates closely with external vendors, sponsors, and external agencies.
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Marketing and Communications is vital to the Girl Scout Movement’s success in delivering on its mission by: enabling vibrant membership and revenue growth; stewarding brand reputation and relevancy; and building engaging relationships and loyalty among consumer audiences - girls, parents, alum, volunteers and the public.
The Senior Director Brand Marketing – Cookie Program, is responsible for creating a brand vision and long term omni-channel strategy and activation plan for the iconic Girl Scouts Cookie Program to drive audience engagement, grow revenue and increase understanding of the program outcomes. This position is also responsible for interpreting the Girl Scout brand into an experience for the global commercial marketplace. This position will champion the ethos that informs the expanding product development ecosystem, delivering incremental revenue to the Girls Scouts of the USA and councils (the Movement) and great experiences for girls, parents and volunteers. This position will also be deeply immersed with the Girl Scouts Cookie and licensing business and operations, collaborate with executive and internal/external cross-functional teams, understand participate in governance processes and work closely with many stakeholders (including the Cookie Steering Committee, Girl Scouts Merchandise (GSM), licensed bakers, licensing agent, product sales, National Board of Directors Executive Committee). The position reports to the VP, Brand & Product Marketing with a dotted line to the VP, Girl Scout Cookie Program.
The Cookie Program is critical to the financial and social mission of every Girl Scout council and, thus, this role is critical to the success of the Girl Scouts. The ideal candidate will have a mix of creativity, strategic thinking, and an execution-oriented mindset. She/he will be responsible for delivering engagement with the Girls Scouts’ mission, continuously elevating program benefits and increasing awareness of how cookie earnings power amazing girl experiences year-round. They will oversee both the activation and long-term planning workstreams of the Cookie Program brand marketing. This position will manage a team of four: one Coordinator and three Managers.
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Marketing and Communications is vital to the Girl Scout Movement’s success in delivering on its mission by: enabling vibrant membership and revenue growth; stewarding brand reputation and relevancy; and building engaging relationships and loyalty among consumer audiences - girls, parents, alum, volunteers and the public.
The Brand Manager - Cookie Product Strategy is responsible for building marketing strategies that advance the product portfolio as part of the Girl Scouts Cookie Program. These activities will require collaboration with the Cookie Program (CP) and Program Strategy & Development (PS&D) teams, councils (internal) and creative partners, vendors, and licensed bakers (external) on all aspects of our campaigns. This role will be responsible for delivering constituent engagement with cookie products amongst various audiences: cookie buyers, volunteers, parents, and girls. The position reports to the Senior Director Brand Marketing, Cookie Program.
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The Finance division is responsible for protecting the assets of GSUSA and the Movement. The division employs strong governance, sound financial principles and organization wide internal controls to ensure that the assets are safeguarded. The team is divided into three distinct functions: Controllers, Treasury and Financial Planning and Analysis. The treasury team is responsible for management and growth of three distinct investment portfolios; ensuring the fulfillment of the sponsor and fiduciary responsibilities for the Girl Scouts of the USA pension plan, the National Council retirement plan that includes 99 council employers and the 401 K employee defined contribution plan; and managing and forecasting cash flow and liquidity and maintaining external relationships with financial institutions. The treasury team is responsible for the staffing of the Investment sub-committee and Pension Advisory Committee. They prepare and present the materials and financial analyses and reports that are necessary for the committee members to fulfill their governance obligations and to garner their support for management’s decisions. The team is responsible for the effective management of the relationships with the pension actuaries and administrator and the investment consultant.
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The Customer Office drives sustainable membership growth and Movement health by engaging our girls, volunteers, parents, councils, and supporters to fulfill the Girl Scout mission. The teams in this community are involved with network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical; council leadership support and training; cultivation of national partnerships that drive membership growth; and movement property strategy and support. The teams work closely with all other GSUSA communities to bring an exceptional experience to our members and to ensure a vibrant, sustainably growing movement.
The primary responsibility for the Senior Director, USAGSO (USA Girl Scouts Overseas) is to give leadership to the delivery of Girl Scout programs and activities in international locations, ensuring that the Girl Scout Leadership Experience if available and consistent for Girl Scouts living outside the US. USAGSO operates as a hybrid Girl Scout council serving all Girl Scouts and troops overseas with a focus on our military installations, embassies and diplomats, and expatriate communities, honoring Girl Scout tradition while respecting and accommodating our military families overseas and/or local country cultural norms. The Senior Director develops and implements the programs and member services necessary to grow Girl Scout membership in international locations. Works with the Vice President of Council Consulting to ensure USAGSO is connected with all aspects of the Girl Scout Movement.
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For over 100 years, we have helped girls develop the skills and confidence they need to blossom into their best selves. From our earliest badges in electricity, aeronautics, and natural sciences to today’s all girl robotics teams and cookie entrepreneurs, girls have challenged themselves through our skill-building opportunities, worked with inspiring role models and developed lifelong friendships.
Based in the NYC headquarters and reporting to the VP of Talent Acquisition, the Talent Acquisition Manager acts as a brand ambassador for the Girl Scouts of the USA. They are focused on identifying and attracting all levels of candidates using a variety of sourcing technologies, methodologies and strategies for this iconic, global nonprofit organization. They will manage the full recruitment and work closely with hiring managers throughout the process.